About UNLV Health Ear Nose & Throat Clinic
The UNLV Health Ear Nose & Throat Clinic has a team of professional staff. The front desk personal have big smiles and provide customer service beyond 5 stars. Dr. Ching and Dr. Loyd are amazing and the best. They are professional, patient, and listen to concerns. The receptionist and assistants are super helpful and communicative. The clinic has kind and caring staff, including nurses and medical residents. They take the time to listen and show genuine care about medical history and concerns. Some staff members, like Desiree, are fantastic with patients, especially children, and take their time explaining things. However, it can be difficult to get ahold of the office and schedule an appointment. Overall, the clinic provides great experiences for patients. The staff, including Alex and Stephanie, are friendly and helpful with scheduling appointments.
Do not go here!
You will be unnecessarily delayed in getting the care you need if you ever get it at all. If you even get anyone on the phone you will not get anywhere with them. They tell you they'll call back to address your situation but never do. They don't return voicemail messages. They don't respond to emails. You will be ignored. I, and my insurance, have already paid for services that they are not providing as contracted.
Now, after two months, I have to contact another doctor and start over, at my own expense, and hope whatever is wrong with me doesn't develop into something worse between now and then.
Honestly, I was super scared to come here with son because of all the poor reviews. I decided to give them a chance and I'm glad I did. He had an appointment scheduled very far in advanced, but they called me to let me know they had one sooner, which was good. Went yesterday and the front desk ladies were nice (both with checking in and checking out). The doctor was thorough with my son. I didn't feel rushed and he listened to everything we had to say. Not to discredit others experiences, it thankfully wasn't the case for us. We will be back with a follow up in a few months, and I will update this review accordingly. But for now, take the poor reviews with a grain of… read full review
I wouldn’t send a dead animal to these doctors to bury. It takes several months to get in, then they lie on your chart so they don’t have to help you. I’ve been suffering from sinus headaches for years, due to a cyst on my sinuses. They told me my medical history it wasn’t wise to remove it unless it was causing major problems. I don’t know about you but being in tears every night from the pressure build up in your head seems pretty major!!! I just got to read their notes from my primary care and they said they suggested surgery and I declined. So they lied to bill my insurance and do nothing!!!! I have been suffering!!!! Now I have a second opinion and people… read full review
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday Closed
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
5320 South Rainbow Boulevard Ste 250, Las Vegas, NV 89118
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