About UNLV Health Ear Nose & Throat Clinic
Reviews for UNLV Health Ear Nose & Throat Clinic
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
The UNLV Health Ear Nose & Throat Clinic has a team of professional staff. The front desk personal have big smiles and provide customer service beyond 5 stars. Dr. Ching and Dr. Loyd are amazing and the best. They are professional, patient, and listen to concerns. The receptionist and assistants are super helpful and communicative. The clinic has kind and caring staff, including nurses and medical residents. They take the time to listen and show genuine care about medical history and concerns. Some staff members, like Desiree, are fantastic with patients, especially children, and take their time explaining things. However, it can be difficult to get ahold of the office and schedule an appointment. Overall, the clinic provides great experiences for patients. The staff, including Alex and Stephanie, are friendly and helpful with scheduling appointments.
HORRIBLE OFFICE...... ALL THE PHONE REPS DO IS LIE VERY UNPROFESSIONAL OFFICE ..... NEED A WHOLE NEW TEAM IN FRONT (REPS CALLING YOU BACK WITH WRONG NAME) ITS RIDICULOUS I WISH I NEVER WENT TO THEM !!!!!! DR. SHAU SHE DIDN'T EVEN DO GOOD JOB ON MY SURGERY STILL GOTTA GO OUT TOWN #WORST EXPERIENCE 😔😔-0 STARS
Scheduling an appointment is a nightmare, these girls will find any reason to walk a patient. If you get past that part don’t have an unexpected issue because these girls will use that as an excuse to walk a patient also . Even if an agreement was made where you call to see if the doctor will see you and the doctor not only agrees but offers to wait. The girls will lie and say the doctor left and that there was a misunderstanding despite having you drive in rush hour traffic, just to walk you as you are pulling into the parking lot. Tell me how that gets misunderstood, I’m sure they will find an excuse don’t waste your time this place sucks.
My insurance member advocate requested I go to this clinic for my sleep apnea. I've called several times and seem to get the run around. I was told to fax my medical records to them for review, which i did so the same day. I received no call back, I called them back days later to get an update, they stated they cant find my information and to make another appointment. SO, they either lost my medical records or just want me to come back in so they can milk my insurance. What a complete waste of time! I will be going elsewhere for sure!