The representative answering the phone is very sarcastic and unprofessional. I couldn't imagine doing business with this company after that conversation
JacobJay
Apr 2020
Seeing the customer service the way it is they'll soon be out of business
Jeremiah Jackson
Apr 2020
Wish I could give a negative be careful about your inquiries they will use that against you no matter what you can submit online application they run you through like 15 places but they treat you like you have 15 loans like the response though I suggest stick to check city or rapid cash they straight forward no games star loans act like they are tier 1 but believe me others treat you better just look at the professional responses that says it all
Anna Acoff
Apr 2020
RUDE!! I got hung up on before i could even say thank you
Byron d Jackson
Apr 2020
Horrible customer service and rude. I would never do business here.
Micka Lowery
Apr 2019
The guy that answered the phone was very rude and unprofessional. I asked a couple of questions he was very rude and then hung up in my face so I would not even want to do business with the company based on that.
Evor Stryfe
Apr 2019
HiThanks for the response, the reason for my rating is relatively simple but maybe a bit over board. Seeing the reply from our wonderful management affirmed my rating.I had went with a buddy of mine, as we pulled in he had noticed the dispensary near by. He quickly jumped out and headed that way as I got my paper work ready to apply for a small payday loan, one of the employees quickly stopped him and yelled at him for parking in the company's dedicated parking. Two hard headed people trying to explain their side of the story quickly turns into a shouting match. I had stepped out and was going to tell the gentleman I was the reason we had parked there and instead of him waiting on me, he was going to entertain himself.I got pulled into this yelling match and said "That's fine Sir, we'll vacate your premises and I will goto another loan center" He then proceeded to yell at us about being "illiterate".Thanks for the offer 'management', but when you act "Holier than thou" and place yourself high on a pedestal for dealing with those who have little to no education, you aren't giving your business a fair name. And poking fun at somebody's name? Must have quite some down time.Thanks
emily colombel
Apr 2019
The guy that answered the phone was not helpful at all! He hung up in my face very unprofessional i would not recommended them due to his customer service
Chelsea Aeslehc
Apr 2019
Very kind and genuine group! So thankful for them! They have changed locations though so call first as Google has not listed new location. Much love Star Loans! Thank you so much <3
Joshua Burns
Apr 2018
Thanks for the loan. It helped me out a lot. You guys are the best.
Frances Dunn
The representative answering the phone is very sarcastic and unprofessional. I couldn't imagine doing business with this company after that conversation
JacobJay
Seeing the customer service the way it is they'll soon be out of business
Jeremiah Jackson
Wish I could give a negative be careful about your inquiries they will use that against you no matter what you can submit online application they run you through like 15 places but they treat you like you have 15 loans like the response though I suggest stick to check city or rapid cash they straight forward no games star loans act like they are tier 1 but believe me others treat you better just look at the professional responses that says it all
Anna Acoff
RUDE!! I got hung up on before i could even say thank you
Byron d Jackson
Horrible customer service and rude. I would never do business here.
Micka Lowery
The guy that answered the phone was very rude and unprofessional. I asked a couple of questions he was very rude and then hung up in my face so I would not even want to do business with the company based on that.
Evor Stryfe
HiThanks for the response, the reason for my rating is relatively simple but maybe a bit over board. Seeing the reply from our wonderful management affirmed my rating.I had went with a buddy of mine, as we pulled in he had noticed the dispensary near by. He quickly jumped out and headed that way as I got my paper work ready to apply for a small payday loan, one of the employees quickly stopped him and yelled at him for parking in the company's dedicated parking. Two hard headed people trying to explain their side of the story quickly turns into a shouting match. I had stepped out and was going to tell the gentleman I was the reason we had parked there and instead of him waiting on me, he was going to entertain himself.I got pulled into this yelling match and said "That's fine Sir, we'll vacate your premises and I will goto another loan center" He then proceeded to yell at us about being "illiterate".Thanks for the offer 'management', but when you act "Holier than thou" and place yourself high on a pedestal for dealing with those who have little to no education, you aren't giving your business a fair name. And poking fun at somebody's name? Must have quite some down time.Thanks
emily colombel
The guy that answered the phone was not helpful at all! He hung up in my face very unprofessional i would not recommended them due to his customer service
Chelsea Aeslehc
Very kind and genuine group! So thankful for them! They have changed locations though so call first as Google has not listed new location. Much love Star Loans! Thank you so much <3
Joshua Burns
Thanks for the loan. It helped me out a lot. You guys are the best.