I rarely leave negative reviews, but after months of frustration, I feel it is important to share my experience.
Although the homeowner is the customer of record and pays Splash Pools directly, I reimburse the cost of the pool service through my rent. As the resident who uses and monitors the pool, I have also been the person communicating with the company regarding service issues.
This company is being paid to provide weekly pool service, yet there were multiple occasions when service was missed and the condition of the pool was allowed to deteriorate. When the pool filters needed to be replaced, the homeowner purchased the replacement filters and I promptly notified the company that they had arrived and were ready to be installed. Despite repeated follow-up communications, no action was taken for approximately two weeks. In the end, I had to install the filters myself because the company failed to do so.
During this time, debris accumulated throughout the pool and algae began developing on the pool floor. The pool reached a condition that no customer paying for weekly service should have to deal with. It became so neglected that a duck is regularly swimming in the pool and leaving additional contamination behind.
What concerns me most is not just the condition of the pool, but the lack of reliability, accountability, and follow-through. If a company is charging for weekly maintenance, customers should not have to repeatedly contact them about missed visits, wait weeks for basic maintenance to be completed, or perform the work themselves.
I have photographs documenting the condition of the pool and records of my communications regarding the missed service visits and filter replacement. Unfortunately, my experience has left me with very little confidence in the quality and consistency of the service provided.
Based on my experience, I would not recommend this company to anyone looking for dependable pool maintenance.
Summer Johnson
May 2026
IF YOU HAVE PETS AND WANT YOUR POOL TO ACTUALLY BE CLEAN DO NOT WORK WITH THESE AWFUL PEOPLE!!!!! Between no-shows, them standing outside on their phone for 15 minutes pretending to work, treating pets poorly, and the overall state of our pool, these are the worst people I have ever worked with.
Hyeran Vukas
May 2026
Johnathan always does an excellent job. Friendly service.
Aspa Zachariou
Apr 2026
Jonathan is hands down the best! He’s always on time, efficient, and takes such great care of our pool. On top of that, he’s incredibly kind and respectful of our home—and our dogs absolutely love him! It’s rare to find someone so reliable and genuinely good at what they do. Highly recommend!
Jen Bossing
Mar 2026
Pool service technician is awesome! Maintenance side average at best. Pool service technician is inly reason we’re giving great score
Alexandre J.
Mar 2026
I have had the pleasure of dealing with Splash for a few years. Both Brian the Pool Guy and Brian the Manager (different people) have been very helpful in educating me in the ways of running my pool. They have done a great job delivering the service of keeping it awesome and on schedule. I can count on them to have my pool ready for the summer season with the water pristine for my family's enjoyment. Thank you Splash!
Brian McEvoy
Mar 2026
Great service and a fair price. Highly recommend. Shout out to Brian for always being kind and professional!
Corinne Alberini
Mar 2026
Super professional. They cover all your pool needs from cleaning service to maintenance!
Robert Rottiers
Mar 2026
I have used Spash pool/spa service for over a year. Our pool guy ARMANI has done a excellent job since he has taken over our pool. He gives me the readings and brushes the sides which most don't do. I Reccomend asking for Armani when you call! Rob Rottiers ERA Brokers
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Katie Lyon
I rarely leave negative reviews, but after months of frustration, I feel it is important to share my experience.
Although the homeowner is the customer of record and pays Splash Pools directly, I reimburse the cost of the pool service through my rent. As the resident who uses and monitors the pool, I have also been the person communicating with the company regarding service issues.
This company is being paid to provide weekly pool service, yet there were multiple occasions when service was missed and the condition of the pool was allowed to deteriorate. When the pool filters needed to be replaced, the homeowner purchased the replacement filters and I promptly notified the company that they had arrived and were ready to be installed. Despite repeated follow-up communications, no action was taken for approximately two weeks. In the end, I had to install the filters myself because the company failed to do so.
During this time, debris accumulated throughout the pool and algae began developing on the pool floor. The pool reached a condition that no customer paying for weekly service should have to deal with. It became so neglected that a duck is regularly swimming in the pool and leaving additional contamination behind.
What concerns me most is not just the condition of the pool, but the lack of reliability, accountability, and follow-through. If a company is charging for weekly maintenance, customers should not have to repeatedly contact them about missed visits, wait weeks for basic maintenance to be completed, or perform the work themselves.
I have photographs documenting the condition of the pool and records of my communications regarding the missed service visits and filter replacement. Unfortunately, my experience has left me with very little confidence in the quality and consistency of the service provided.
Based on my experience, I would not recommend this company to anyone looking for dependable pool maintenance.
Summer Johnson
IF YOU HAVE PETS AND WANT YOUR POOL TO ACTUALLY BE CLEAN DO NOT WORK WITH THESE AWFUL PEOPLE!!!!! Between no-shows, them standing outside on their phone for 15 minutes pretending to work, treating pets poorly, and the overall state of our pool, these are the worst people I have ever worked with.
Hyeran Vukas
Johnathan always does an excellent job. Friendly service.
Aspa Zachariou
Jonathan is hands down the best! He’s always on time, efficient, and takes such great care of our pool. On top of that, he’s incredibly kind and respectful of our home—and our dogs absolutely love him! It’s rare to find someone so reliable and genuinely good at what they do. Highly recommend!
Jen Bossing
Pool service technician is awesome! Maintenance side average at best. Pool service technician is inly reason we’re giving great score
Alexandre J.
I have had the pleasure of dealing with Splash for a few years. Both Brian the Pool Guy and Brian the Manager (different people) have been very helpful in educating me in the ways of running my pool. They have done a great job delivering the service of keeping it awesome and on schedule. I can count on them to have my pool ready for the summer season with the water pristine for my family's enjoyment. Thank you Splash!
Brian McEvoy
Great service and a fair price. Highly recommend. Shout out to Brian for always being kind and professional!
Corinne Alberini
Super professional. They cover all your pool needs from cleaning service to maintenance!
Robert Rottiers
I have used Spash pool/spa service for over a year. Our pool guy ARMANI has done a excellent job since he has taken over our pool. He gives me the readings and brushes the sides which most don't do.
I Reccomend asking for Armani when you call!
Rob Rottiers ERA Brokers
jared pribyl
Stanley R and Nick B