This place is terrible. They 100% do NOT care about pets and their families. You can tell they are money hungry. We took our puppy in for an emergency dog attack. Their first assessment is that they had to TAKE HER EYE OUT! When we denied them doing that they kept pushing sutures over the eye and kept pushing her eye removal. All they said was she has no sight and they had to do it and no matter where we went they would say the same thing. WRONG. We left and went to a pet ER and they said she needed eye drops!
Lesley Jin
Jan 2026
Extremely disappointed with my experience at Craig Road Animal Hospital.
To be fair, during our first two or three visits to this clinic, although the waiting time was always very long, I still felt that the doctor—Dr. Lutz—seemed to care about whether the treatment was effective for my dog. Because of that impression, I trusted her. I even recommended this hospital to my sister and suggested she bring her puppy here.
Unfortunately, my sister had a terrible experience. The veterinarian who saw her puppy showed no compassion and handled the puppy very roughly. My sister told me afterward that she strongly believed I should never bring my dog back to this hospital. Despite that warning, out of trust in Dr. Lutz specifically, I decided to let her perform a dental cleaning and tooth extractions on my dog.
About four years ago, I took my 11-year-old dog to Craig Road Animal Hospital for a dental cleaning. Dr. Lutz recommended cleaning her teeth and removing loose ones. Because of my dog’s age, she clearly told me she would remove no more than 4–5 teeth, and that she would call me first if more extractions were needed. I emphasized this again when I dropped my dog off that morning. The clinic required me to bring my dog in very early and told me the procedure would take approximately 4–8 hours.
Throughout the day, I called the clinic several times to check on my dog’s condition, but my concerns were repeatedly brushed off with vague responses. Despite my very clear request to be contacted if additional teeth needed to be removed, I received no phone call, no text message, and no email the entire day.
It wasn’t until nearly 4 p.m. that I was told I could come pick up my dog. When I arrived, a nurse handed my dog to me and casually informed me that 12 teeth had been extracted. I was completely shocked and immediately asked why no one had contacted me beforehand. The nurse said she didn’t know. I was then coldly handed a bill for $819, nearly double what I had expected, and was told I needed to pay it to take my dog home.
When we got home, I discovered my dog’s mouth was still full of blood. Even worse, when we checked her teeth, we found that some teeth that only had tartar buildup were not properly cleaned at all. It felt as though instead of taking the time to carefully clean difficult teeth, they simply chose to pull them out and charge more—without any real consideration for the fact that my dog was already 11 years old.
What angers me the most is not only that they removed 12 teeth without my consent or any prior notification, but also that afterward there was no explanation whatsoever. No discussion, no apology—just a bill pushed in front of me and the implication that if I didn’t pay, I wouldn’t be allowed to take my dog home. That behavior is unacceptable and deeply unethical.
I even tried to make sense of what happened by wondering whether Dr. Lutz was not the one who actually performed the dental procedure that day, which might explain why no one called me as promised. But regardless of who was involved, the clinic as a whole completely failed us. I truly feel that my trust was abused, my dog suffered unnecessarily, and she did not receive the proper care she deserved.
This experience completely destroyed my trust in Craig Road Animal Hospital and in Dr. Lutz. As a pet owner, communication, respect, and genuine care for animals are the most important things to me, and this hospital failed on all counts. I will never take my dog back here again. Looking back now, Dr. Lutz’s friendly smile feels completely insincere, and she is not someone I believe deserves a pet owner’s trust.
June Warren
Jan 2026
Dr. Johnson at Craig road animal hospital veterinarian did an absolute amazing job with my little baby fur baby ADonna Madonna will be 100% grateful for him taking care of her as well as he did. So please please please please if you have a fur baby. Take your fur baby to Craig road animal hospital to Dr Johnson.....
Rilee
Jan 2026
Dr Johnson and his staff are so kind and compassionate. My cat got sick around Christmas and Dr Johnson fit me into his schedule at the last minute and worked within my very limited budget. Everyone I have interacted with was kind and communicative, even during the couple of days where I felt like I was calling them every hour they never made me feel like a burden. My little guy made a full recovery and I just couldn't be more grateful.❤️
dawnie kennedy
Jan 2026
Do not take your pet here. Horrible horrible people , they do not care about animals they did next to nothing. After waiting nearly 3 hours , when told 30 min as the first walk in… doc saw us for 5 min , if that , then disappeared with no after care instructions and no medication. 5 min and two shots - Basically 300 bucks for nada and when called for guidance on after care and meds told to bring her back for more diagnosis aka more money. I understand it’s a business but their behavior makes it very clear the priorities of this vet is not the animals but how much services they can tack on to get the most profit possible. It’s shameful and disgusting. There are much better places to take your pet.
Trash Day Services
Jan 2026
DO NOT TAKE YOUR PET HERE!!! They will give you an outrageous bill to “keep your pet out of pain” when you decline they will push for euthanasia to get any money they can. Their fridge is full of euthanized pets because they will convince you to euthanize your pet for money!! Hope the owners/ managers have the karma they deserve!
Stacy Kranz
Oct 2024
I live about 70 miles away from the clinic a friend told me how nice it was and he had a great experience having to put his dog down. My 15 year old dog needed to be put down. So I called they said come right in. I drove all the way there they sat me in a room for well over 11/2 hours and not one person came in so I left and drove all the way back home with my dog and had to watch him suffer again all night.
Brandon Fowler
Oct 2024
Amazing staff! These professionals helped us in a time of need. I already left a negative review over at Providence Animal Hospital (literally the worst place to take your pet/family member). My wife and I had a 12-year old Chihuahua named Peanut. We had originally setup an appointment at Providence (I should have known better after taking our dog Eli less than a year ago) I urge you to go read the review on their page. Horrible Dr. Perry, oh man. Anyways the staff and Dr. at the Craig Animal Hospital are amazing. They went above and beyond. They made an extremely difficult situation (Euthanizing our pet) a little easier. I forget the Dr.s name, I apologize, but she was so amazing! After the Dr. at Providence tried to take advantage of us at a highly-emotional time in our life, also giving our daughter false hope, and after only looking at our dog for two seconds. The staff and Dr. at Craig Animal Hospital, listened to us, and then explained to our daughter the situation, and she was a true professional. Unlike the Dr. at Providence. He literally opened with “You need to convince me to Euthanize your dog” immediately following up with hundreds of dollars, actually 2000 to 10000 worth of surgery that would follow for our pets collapsing Trachea. We knew full well what was to follow. We tried explaining the situation (while they intentionally played really sad music over the loud speakers in their office). If you want medical assistance for your pet, do not go to Providence. But after preparing to Euthanize our dog, Providence pulled that. We ended up going to Craig Animal Hospital. I will end on a positive note. The Staff was amazing at the Craig Animal Hospital, and that is our new medical provider for all our pets. Thank you all so much for your compassion, and for actually listening to us and our unique situation.
Bryanna Halstead
This place is terrible. They 100% do NOT care about pets and their families. You can tell they are money hungry. We took our puppy in for an emergency dog attack. Their first assessment is that they had to TAKE HER EYE OUT! When we denied them doing that they kept pushing sutures over the eye and kept pushing her eye removal. All they said was she has no sight and they had to do it and no matter where we went they would say the same thing. WRONG. We left and went to a pet ER and they said she needed eye drops!
Lesley Jin
Extremely disappointed with my experience at Craig Road Animal Hospital.
To be fair, during our first two or three visits to this clinic, although the waiting time was always very long, I still felt that the doctor—Dr. Lutz—seemed to care about whether the treatment was effective for my dog. Because of that impression, I trusted her. I even recommended this hospital to my sister and suggested she bring her puppy here.
Unfortunately, my sister had a terrible experience. The veterinarian who saw her puppy showed no compassion and handled the puppy very roughly. My sister told me afterward that she strongly believed I should never bring my dog back to this hospital. Despite that warning, out of trust in Dr. Lutz specifically, I decided to let her perform a dental cleaning and tooth extractions on my dog.
About four years ago, I took my 11-year-old dog to Craig Road Animal Hospital for a dental cleaning. Dr. Lutz recommended cleaning her teeth and removing loose ones. Because of my dog’s age, she clearly told me she would remove no more than 4–5 teeth, and that she would call me first if more extractions were needed. I emphasized this again when I dropped my dog off that morning. The clinic required me to bring my dog in very early and told me the procedure would take approximately 4–8 hours.
Throughout the day, I called the clinic several times to check on my dog’s condition, but my concerns were repeatedly brushed off with vague responses. Despite my very clear request to be contacted if additional teeth needed to be removed, I received no phone call, no text message, and no email the entire day.
It wasn’t until nearly 4 p.m. that I was told I could come pick up my dog. When I arrived, a nurse handed my dog to me and casually informed me that 12 teeth had been extracted. I was completely shocked and immediately asked why no one had contacted me beforehand. The nurse said she didn’t know. I was then coldly handed a bill for $819, nearly double what I had expected, and was told I needed to pay it to take my dog home.
When we got home, I discovered my dog’s mouth was still full of blood. Even worse, when we checked her teeth, we found that some teeth that only had tartar buildup were not properly cleaned at all. It felt as though instead of taking the time to carefully clean difficult teeth, they simply chose to pull them out and charge more—without any real consideration for the fact that my dog was already 11 years old.
What angers me the most is not only that they removed 12 teeth without my consent or any prior notification, but also that afterward there was no explanation whatsoever. No discussion, no apology—just a bill pushed in front of me and the implication that if I didn’t pay, I wouldn’t be allowed to take my dog home. That behavior is unacceptable and deeply unethical.
I even tried to make sense of what happened by wondering whether Dr. Lutz was not the one who actually performed the dental procedure that day, which might explain why no one called me as promised. But regardless of who was involved, the clinic as a whole completely failed us. I truly feel that my trust was abused, my dog suffered unnecessarily, and she did not receive the proper care she deserved.
This experience completely destroyed my trust in Craig Road Animal Hospital and in Dr. Lutz. As a pet owner, communication, respect, and genuine care for animals are the most important things to me, and this hospital failed on all counts. I will never take my dog back here again. Looking back now, Dr. Lutz’s friendly smile feels completely insincere, and she is not someone I believe deserves a pet owner’s trust.
June Warren
Dr. Johnson at Craig road animal hospital veterinarian did an absolute amazing job with my little baby fur baby ADonna Madonna will be 100% grateful for him taking care of her as well as he did. So please please please please if you have a fur baby. Take your fur baby to Craig road animal hospital to Dr Johnson.....
Rilee
Dr Johnson and his staff are so kind and compassionate. My cat got sick around Christmas and Dr Johnson fit me into his schedule at the last minute and worked within my very limited budget. Everyone I have interacted with was kind and communicative, even during the couple of days where I felt like I was calling them every hour they never made me feel like a burden. My little guy made a full recovery and I just couldn't be more grateful.❤️
dawnie kennedy
Do not take your pet here. Horrible horrible people , they do not care about animals they did next to nothing. After waiting nearly 3 hours , when told 30 min as the first walk in… doc saw us for 5 min , if that , then disappeared with no after care instructions and no medication. 5 min and two shots - Basically 300 bucks for nada and when called for guidance on after care and meds told to bring her back for more diagnosis aka more money. I understand it’s a business but their behavior makes it very clear the priorities of this vet is not the animals but how much services they can tack on to get the most profit possible. It’s shameful and disgusting. There are much better places to take your pet.
Trash Day Services
DO NOT TAKE YOUR PET HERE!!! They will give you an outrageous bill to “keep your pet out of pain” when you decline they will push for euthanasia to get any money they can. Their fridge is full of euthanized pets because they will convince you to euthanize your pet for money!! Hope the owners/ managers have the karma they deserve!
Stacy Kranz
I live about 70 miles away from the clinic a friend told me how nice it was and he had a great experience having to put his dog down. My 15 year old dog needed to be put down. So I called they said come right in. I drove all the way there they sat me in a room for well over 11/2 hours and not one person came in so I left and drove all the way back home with my dog and had to watch him suffer again all night.
Brandon Fowler
Amazing staff! These professionals helped us in a time of need. I already left a negative review over at Providence Animal Hospital (literally the worst place to take your pet/family member). My wife and I had a 12-year old Chihuahua named Peanut. We had originally setup an appointment at Providence (I should have known better after taking our dog Eli less than a year ago) I urge you to go read the review on their page. Horrible Dr. Perry, oh man. Anyways the staff and Dr. at the Craig Animal Hospital are amazing. They went above and beyond. They made an extremely difficult situation (Euthanizing our pet) a little easier. I forget the Dr.s name, I apologize, but she was so amazing! After the Dr. at Providence tried to take advantage of us at a highly-emotional time in our life, also giving our daughter false hope, and after only looking at our dog for two seconds. The staff and Dr. at Craig Animal Hospital, listened to us, and then explained to our daughter the situation, and she was a true professional. Unlike the Dr. at Providence. He literally opened with “You need to convince me to Euthanize your dog” immediately following up with hundreds of dollars, actually 2000 to 10000 worth of surgery that would follow for our pets collapsing Trachea. We knew full well what was to follow. We tried explaining the situation (while they intentionally played really sad music over the loud speakers in their office). If you want medical assistance for your pet, do not go to Providence. But after preparing to Euthanize our dog, Providence pulled that. We ended up going to Craig Animal Hospital. I will end on a positive note. The Staff was amazing at the Craig Animal Hospital, and that is our new medical provider for all our pets. Thank you all so much for your compassion, and for actually listening to us and our unique situation.
John H.
Mychajlonka. Thats it.
Keia Moore
We’ve been using them for years now.
Front desk staff has gotten much better