Costco Optical Department

The older gentleman working today, February 10, 2026, around 10:20 AM, I was unable to catch his name, but he was incredibly rude and would not give any further details as to why he was unable to assist me in getting my frames assessed for lenses. He simply said “ No, these won’t work.” When I asked for additional details, He responded “No, I can’t send these in.” I had to continue prying for more information, to which he only responded with abrupt “yes” or “no.” When I stated that I would still like to go to another Costco location, and ask for their opinion, he responded “they won’t help you.” Needless to say, this experience was awful and... read full review

I went for an exam and they were unable to provide me with a prescription due to a medical condition. They referred me to a specialist and promised me that when I received treatment and my condition improved, that I could return for a free prescription. No conditions were given. When I called to return for a prescription exam, they refused to uphold their promise. They are liars and should not be trusted.

What a bunch of incompetent employees. Never acknowledge you or greeted stood there waiting for 30 minutes. Costco should retrain there employees in customer service. Kudos to Janny who finally helped me out. I will never go back here again. I will file a complaint to head quarters. Everyone should be treated with respect.