We have had our Thelin Parlor stove for 17 years. It is the primary source of heat for our home. Last year we had issues with the auger feed going to fast even at the lowest speed in addition to the fire box was very melted after all those years. I contacted Marie Vazquez and she guided me through the process of shipping the stove back to Carson City where their technicians brought my stove back to brand new condition including repainting and polishing the trim pieces. The stove was shipped back in new condition and works like new! I will gladly do this again in another 17 years! If I'm still around! Thank you Thelin for the wonderful support.
December 2023
We drove to the original HQ in Grass Valley to purchase our Thelin Parlor 3000 pellet stove. Our faith and confidence in the, obviously devoted, staff and their product made this purchase a no-brainer. Twenty years later, a grinding noise led to a phone consult with Jeff. This guy knows his business! Rather than reinvent the wheel with an unknown repair person, I elected to journey two hundred miles to Carson City. What a delightful adventure. Their modest showroom and work areas depict a sincere and dedicated staff with an excellent product….just like the “old days”. Thank you for the swift repair and grand tour !
October 2023
Hello, This is John McMinn, I just wanted to let the Thelin crew know that I received my order of the new circuit board and rotary switch for my (old ’03) gnome pellet stove. I’m very happy that your company makes upgrades for your older equipment instead of just saying it’s “obsolete” and I need to buy a new one. Many thanks to Jeff in Tech support for letting me know what and how I needed to install the new parts, The job went well, I had the stove laying on it’s side on a drop cloth and with all the wiring labeled it was just a matter of unplugging the old and plugging in the new. One minor issue was the green led for the battery since that was soldered... read full review
We have had our Thelin Parlor stove for 17 years. It is the primary source of heat for our home. Last year we had issues with the auger feed going to fast even at the lowest speed in addition to the fire box was very melted after all those years. I contacted Marie Vazquez and she guided me through the process of shipping the stove back to Carson City where their technicians brought my stove back to brand new condition including repainting and polishing the trim pieces. The stove was shipped back in new condition and works like new! I will gladly do this again in another 17 years! If I'm still around! Thank you Thelin for the wonderful support.
We drove to the original HQ in Grass Valley to purchase our Thelin Parlor 3000 pellet stove. Our faith and confidence in the, obviously devoted, staff and their product made this purchase a no-brainer. Twenty years later, a grinding noise led to a phone consult with Jeff. This guy knows his business! Rather than reinvent the wheel with an unknown repair person, I elected to journey two hundred miles to Carson City. What a delightful adventure. Their modest showroom and work areas depict a sincere and dedicated staff with an excellent product….just like the “old days”. Thank you for the swift repair and grand tour !
Hello, This is John McMinn, I just wanted to let the Thelin crew know that I received my order of the new circuit board and rotary switch for my (old ’03) gnome pellet stove. I’m very happy that your company makes upgrades for your older equipment instead of just saying it’s “obsolete” and I need to buy a new one. Many thanks to Jeff in Tech support for letting me know what and how I needed to install the new parts, The job went well, I had the stove laying on it’s side on a drop cloth and with all the wiring labeled it was just a matter of unplugging the old and plugging in the new. One minor issue was the green led for the battery since that was soldered... read full review