I purchased new glasses from Bedford Eye Care last year. A couple of weeks ago the frame broke; that may sound bad, but the point of customer service isn't necessarily not having a problem but rather how the problem is addressed. I reached out to the store (I've moved out of town since the purchase). They advised the glasses were warrantied. They requested a new pair from the manufacturer and called today (less then 2 weeks since I contacted them) and advised that they were shipping the new glasses to me. Wow! Absolutely outstanding service.
September 2024
If I could give 100 stars I would!!
I had such an amazing experience today when I saw Dr.MacPhee for my mini scleral lens fitting. From the moment I walked in the door I felt like family! I was gree
July 2024
I HIGHLY recommend Bedford Eye Care. Dr. Holly MacPhee is so meticulous and does an amazing job. She helped me with getting a pair of scleral lenses and what a difference they have made for me. Thanks so much Dr. I can't thank you enough!!!
I purchased new glasses from Bedford Eye Care last year. A couple of weeks ago the frame broke; that may sound bad, but the point of customer service isn't necessarily not having a problem but rather how the problem is addressed. I reached out to the store (I've moved out of town since the purchase). They advised the glasses were warrantied. They requested a new pair from the manufacturer and called today (less then 2 weeks since I contacted them) and advised that they were shipping the new glasses to me. Wow! Absolutely outstanding service.
If I could give 100 stars I would!! I had such an amazing experience today when I saw Dr.MacPhee for my mini scleral lens fitting. From the moment I walked in the door I felt like family! I was gree
I HIGHLY recommend Bedford Eye Care. Dr. Holly MacPhee is so meticulous and does an amazing job. She helped me with getting a pair of scleral lenses and what a difference they have made for me. Thanks so much Dr. I can't thank you enough!!!