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Butler Opticians
- 7001 Mumford Rd, HalifaxBedford Eye Care provides outstanding customer service, going above and beyond to address problems. They efficiently handled a warranty issue with a broken frame, replacing it promptly. Patients feel like family from the moment they walk in, receiving meticulous care from Dr. MacPhee, who excels at fittings, including scleral lenses, making a significant difference in their lives.
Great doctor , everything is always fully explained
I purchased new glasses from Bedford Eye Care last year. A couple of weeks ago the frame broke; that may sound bad, but the point of customer service isn't necessarily not having a problem but rather how the problem is addressed. I reached out to the store (I've moved out of town since the purchase). They advised the glasses were warrantied. They requested a new pair from the manufacturer and called today (less then 2 weeks since I contacted them) and advised that they were shipping the new glasses to me. Wow! Absolutely outstanding service.
If I could give 100 stars I would!! I had such an amazing experience today when I saw Dr.MacPhee for my mini scleral lens fitting. From the moment I walked in the door I felt like family! I was gree