About Appliance Plus Sales & Services
Appliance Plus Sales & Services is a local business known for its friendly and helpful staff, particularly Steve and Danny, who excel in appliance installation. Customers appreciate their prompt service, having appliances installed quickly and competently. Many choose to shop locally, valuing the community connection. The store offers a variety of major appliances and also provides repair services, which adds to its appeal. While some customers have experienced delays in delivery and communication issues, they still commend the professionalism and dedication of the installation team. Despite challenges related to supply chain disruptions, customers remain willing to return due to the high-quality service provided by the installers. Overall, Appliance Plus Sales & Services is recognized for its commitment to customer satisfaction, with a strong emphasis on the importance of local shopping.
I made a mistake a bought a washer / dryer from Loews in Espanola. The dryer had a huge dent and the washer created a flood with 3 inches of water all over the laundry room , kitchen and bathroom. I am still dealing with Loews who does not want to take responsibility for anything ! I called Anna and the washer and dryer were installed promptly and competently. A reminder to always buy local :). Thank you Anna and Steve !
This week we purchased our fourth major appliance from Appliance Plus for a cabin near Taos Ski Valley. They had just the dryer I needed in stock and were friendly and helpful as always. We needed to have the dryer right away as we were just in town for the week. Steve and Danny were actually out the same afternoon, and got it all installed and working. It's great that they also provide repairs.
I always prefer to shop local whenever possible. I believe it is our responsibility to help our neighbors in our community when and where it is appropriate.We purchased a stove and refrigerator for Appliance Plus on June 10, 2022. The stove was in stock and the refrigerator, an LG brand, had to be ordered. We elected to delay delivery of the stove until both appliances were in stock. We were told the refrigerator was expected within two weeks. That ended up being incorrect as the refrigerator was delivered to the store on Friday, August 12, nine weeks after it was ordered. We decided the week before to have the stove delivered and installed on Wednesday, August 10. The refrigerator was delivered the following Wednesday, August 17.The delay, based on getting much of anything in our post-Covid world, was not a real issue for us. However, the lack of communication was extremely frustrating. It is apparent to me that this business is strained beyond their capability with customers who desire the products that they sell. This needs to be fixed if they want to continue to stay in business. A simple call, text, or email to provide status updates would do a world of good for their business.The reason I would buy from them again is due to their installers, Steve and Danny. Two of the best service providers I have had the honor to be around during my short time in this beautiful state! They both were very personable, professional, and wanted us, as their customer, to be happy with our purchase. The refrigerator ended up requiring us to dismantle part of our stairway to accommodate getting it into our kitchen! They NEVER complained and worked very hard to accomplish the task. I pray we NEVER have to get another refrigerator in my lifetime because getting this one out will be another challenge!Over all I rate this business 4 stars. Communication would get 1 star but installation would get 8 stars out of 5!!!! You will not find a better installation crew then Steve and Danny! They make Appliance Plus Sales & Service a place I would want to shop from again.Service: Household appliance installation