Pro Desk at The Home Depot

May 2023

Highly understaffed. I had a few special orders, a few things on will call. Less then half of my items were pulled. No one could cut the carpet that was ordered ahead of time. I called ahead multiple times to make sure everything was ready because I was driving all the way from Colorado a few hours away. I stayed till the store closed at 10pm and and only got 3 out of around 13 items. But I should mention I got there at around 5 o’clock so this is after six hours of messing around. We never found out where my flooring was that allegedly was in stock. I’m a pro desk member. It was really disappointing. There was a few good staff members, but I’m traumatized. If Home...read full review

Apr 2022

I purchased a over the range at Home Depot last night. The sales person, Christian, who assisted me was wonderful. He found the model I wanted and ordered it for me. Here's where I want to commend him. He found a way to provide savings for me. He even called a manager to override the delivery fee. It was a complicated process but Christian never gave up. It took several times to redo the order but he made it work. Christian deserves 10 stars for his above and beyond customer service.

Mar 2022

I told the first employee I saw in the Lumber Department what I need: two 2x10s cut to 93 inches and delivered to my home. He told me to find two 2x10 boards, load them on the cart, and take them over to the Cutting Section, which I did. But there was no one at the Cutting Section and he was nowhere to be found.So I found a second employee and told him what I need. He saw that I has picked two 10-foot boards and said they also had 8-foot boards in the next rack. So I put the 10-foot boards back and returned with two 8-foot boards only to find that this second employee had now vanished.After waiting several more minutes for him to reappear near the abandoned Cutting Section,...read full review