About Authentic Southwest Windows & Doors
Reviews for Authentic Southwest Windows & Doors
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Monday: 9AM - 4PM
Tuesday: 9AM - 4PM
Wednesday: 9AM - 4PM
Thursday: 9AM - 4PM
Friday: 9AM - 2PM
Saturday: ClosedSunday: Closed
Authentic Southwest Windows & Doors receives high praise for its quality products and professional service. Customers appreciate the owner, Tom, who offers helpful recommendations and keeps clients informed throughout the manufacturing process. Although some projects experienced delays, these were understandable given external challenges like Covid-19, and the company communicated clearly about timelines. The business custom builds doors, matching design and stain color perfectly, and takes the time needed to ensure proper installation. Customers have received beautiful, high-quality doors, including wood cafe and screen doors, with some adjustments made for issues like shrinkage in high-humidity areas. The service is described as excellent, with professional installation and fair pricing. Overall, Authentic Southwest Windows & Doors is highly recommended for its craftsmanship, honesty, and dedication to customer satisfaction.
My wife and I ordered a wood cafe door and a wood screen door along with the installation from Authentic Southwest Windows and Doors. Tom, the owner, came out to our home, recommended styles, helped us pick out the doors we wanted and kept us informed throughout the manufacturing process. Our doors were done quickly and installation was very professional. Excellent quality, pricing and service, highly recommended.
I was nervous about using this company because of some of the reviews that I read. Unfortunately the other big door company in town said it would be a year before they could get to me. So I held my breath and called Tom. I could not be more pleased with the work that he did. Full disclosure. He said it would take 2-3 weeks, and it actually took 2 months. But given the time frames the other companies gave me and given the problems presented by Covid-19, I don't think the delay was unreasonable. He custom built a kitchen door to match an existing front door. The design and stain color were a spot-on match. He and another gentleman came out and fit the door, which included taking off the existing heavy screen and door. He was up front about the pricing, as well. I am extremely pleased with the job he did and would recommend him.
We got a beautiful door from Authentic Southwest Window & Doors. We did have some problems with a wood door made in an area that probably has higher humidly than Santa Fe. Our door had shrinkage in the two panels and needed some adjustment. Tom sent over a installer and we worked the panel back into position. Still a handsome door and we are pleased with it.