Amazing Gates of America is a gate and fence manufacturing company based in Albuquerque, New Mexico. Since 1985, they have been producing custom gates with high-quality powder-coated gates and galvanized security and ornamental iron fencing. Their installation process requires no welding or painting and little to no drilling, cutting installation time by two-thirds without damaging the corrosion-resistant finish. While the delivery time can be lengthy, the company is not involved in the installation process, which is the sole responsibility of an independent contractor. Customers recommend working with Shawn Gormley, who can correctly diagnose and efficiently resolve any issues. Clients describe the company as lovely, with Lindsey providing kind and helpful assistance throughout the entire purchasing process. The company goes beyond just selling gates, ensuring all customer needs are met. Customers who have ordered gates in the past also praise the ongoing product support and technical troubleshooting help provided by Jim and Seth.
I’ll start by saying this is a great product at an even better price. Even my installer, who has been in the gate business for over 20 years, said he would not have been able to get me a better price on a gate of similar quality. That being said, why only a 3 star rating? Because it took four months for me to get the solar powered automatic gate opener to work consistently. In reviewing the correspondence with the company’s tech support over the last few months, I am at a loss for words in trying to describe the level of incompetence that was displayed. After investing probably over 30 hours of my personal time researching and learning about solar powered systems, replacing the charge controller multiple times, and replacing and upgrading the solar panel, only now is it apparent to me how pitiful the level of tech support was that I received. I have documentation of almost 50 emails back and forth with tech support, not to mention several phone calls, showing proof that the company’s tech support is undoubtedly one of two things: either completely incompetent and unqualified for the job, or the laziest most unwillingly helpful person that I have ever had to deal with. I have delt with disgruntled DMV employees that were more helpful than this. I would love to provide these 46 emails to the CEO of Amazing Gates so the executives at the company can see how utterly pathetic the tech support actually is. From providing flat out incorrect and false information, to not even reading my emails and responding to just the first sentence and ignoring the rest of my questions and issues. I would get short one sentence responses to in depth emails with questions, where it was clear that my email hadn’t been read in their entirety. I was told to change the battery type on the controller to Gel batteries. The batteries sent to me were lead acid (I sent pictures) but was still told they had sent me Gel batteries. Every time I sent emails stating that the system was not charging and was slowly losing charge (even when I left the gate open and off on sunny days), I was told by tech support “it looks like the system is running well”. From the beginning I was clear that I do not get a full 8 hours of direct sunlight due to foliage cover. I get a good 4 hours of direct sunlight. I was prepared to take the necessary steps to compensate for this any way that I could. Never once was I given systematic troubleshooting steps to find out what the issue was. I was never asked to send pictures of my setup to make sure the panel was setup in the best possible position and angle. I was basically told that having the batteries die on me, and having to remove them and charge them manually was normal, even if I was leaving the gate open on days when it was cloudy. When I sent a link to a 100 Watt solar panel that I considered buying to make up for having less than 8 hours of direct sunlight, I was told by tech support that the panel would help substantially. Once the panel was installed, nothing changed, and tech support attributed the issues to the cold weather and having less sun in the winter months, and this was all normal. After even more hours of research, it turns out that the panel I bought, that was approved by tech support, was completely useless given the system I had. The lazy tech support employee didn’t even bother to actually look at the solar panel I considered buying before replying that the panel would help my situation. I finally purchased a boost charge controller that converted the voltage from my new panel to the correct voltage for the battery system. Since doing that, the battery clearly charges back up on sunny days. For the first time, the system is finally working. I am appalled and the level of laziness demonstrated by tech support. The company as a whole should be ashamed. I will gladly send you the 46 emails back and forth with tech support. I am overall happy with product now that it’s working, but I shouldn’t have had to waste so much if my time getting this figured out while being sent in circles by your tech support.