Cronin Plumbing and Heating
“Cronin Plumbing and Heating provided and installed a new boiler to heat the house when the old tank broke apart. I have had many plumbers work in my old house over the last 24 years, and I can honestly say none of them compared to the Cronin team. Their work ethic is impressive, their manner unfailingly polite, their knowledge-base deep, and their workmanship supreme. They also were exceedingly generous; for instance, they fixed the new water heater, installed by another plumber a couple of weeks earlier, correcting his mistakes (code violations) for no extra charge. Fixing his mistakes involved attaching new copper pipes to the water heater, among other things, for which they did not even charge extra. Not only that, despite several calls and texts, the other plumber never came back to take away the old badly rusted water heater, so two of the Cronin plumbers carried it away and put it in their own truck, again at no extra charge. They also were the only plumbers who came to look at my old boiler to try to figure out if they could fix it before deciding I needed a new one. And, when in addition to all that, a pipe burst due to the cold in the middle of their job, and when it was impossible to find a contractor to break the wall open to find the pipe (plumbers don't do that), the owner got a contractor to come the next day, when contractors were busy all over with burst pipes) just as a favor to him. Oh, and the additional charge for fixing the burst pipe was more than reasonable. I could go on and on about all that they did that they didn't have to; like give me a new thermostat and install new valves on my radiators, but I'd be writing for quite a while. All of the five plumbers and plumbers-in-training he has working for him were excellent, and his front-office person, so responsive to my questions, and an overall total sweetheart. They're all terrific.”
