Absolutely the best experience I could have with a failed heater less than a week before Christmas! I called well after most companies would have been closed on Thursday, and a tech was still at my home first thing the next morning. Long story short, the repair didn’t work (it was unfixable & leaking carbon monoxide into my home). A senior technician (Adam) came out immediately to further assess the situation, ensure that I was safe, & get me an appointment with the replacement consultant (Dan) the same day. By the close of business Friday, I had my choice of proposals and an appointment for Monday morning. Dan made sure that I understood what was wrong & my options, and even loaned us a space heater for the weekend!
Bob, Paul, Andrew, & Robert all were here this morning, and were professional & efficient while doing the work, so I’m now enjoying my newly warm home.
I ended up talking with Gabrielle at the office several times, and she was great, too! In fact, everyone at Focus did everything in their power to make the whole experience as positive as possible.
About Focus HVAC
Focus HVAC offers exceptional heating and air conditioning service with quick response and affordable rates. They provide outstanding customer service, taking the time to answer questions. Their technicians are professional, efficient, and honest, showing up on time. They have successfully installed new systems, including central air conditioning and heaters. Everyone is very nice and professional, from the person that answers the phone to the techs. They are always easy to schedule and go out of their way to serve you quickly. It is a relief knowing you have them to call, and they are highly recommended. Focus HVAC is the only company used for all heating and cooling needs. They did a high quality job at a very fair price. Focus HVAC continues to be a responsible and very professional company. They are an honest company. They had a tankless water heater/heater installed 6 years ago, and the process was seamless. When there were problems with the air conditioner, someone was at the house within an hour on a hot Sunday afternoon. They informed about a loan program that was qualified for and it was all handled by them. While waiting for approval, they were offered air conditioners at no cost. The install was seamless. The service technicians were prompt, friendly, and clean. The office staff were wonderful, callbacks were immediate, and all questions were answered promptly.
Reviews
Our AC unit,
finally died after 12-15 years at our VFW. Called focus came out that day. Within an hour and explained the problem, we ended up needing a new system, and 2 days later, system was insta
I have used Focus for many years. From the person that answers the phone, to the techs, to the owners, everyone is very nice and professional. The techs are always on time and their service hours are always convenient.
Photos
Hours
Monday 7:30AM - 5PM
Tuesday 7:30AM - 5PM
Wednesday 7:30AM - 5PM
Thursday 7:30AM - 5PM
Friday 7:30AM - 5PM
Saturday 8AM - 1PM
Sunday 8AM - 12PM
Good to know
- accepts credit cards
Location
7 Pennsylvania Avenue, Stratford, NJ 08084
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