Sewing & Alterations near Pine Brook

“Even though I visit only a few times a year, the service is always friendly, and my clothes come back looking brand new and impeccably clean.“

“Don’t think- just hire! Amazing pickup and delivery service, the convenience is excellent alongside the quality.“

“I’ve been a customer for decades and they run a top notch business with amazing service“

“Custom tuxedo, sport jackets and other items. Top quality and incredible service. KJ and team are the best!“

“This review is so long overdue but I NEED to write it. I came into the shop after my grandmother passed with an idea for my mom and aunts and I needed someone with magic sewing skills to bring my idea to life. We had gone and gotten bears made and put my grandma’s voice inside of them for my mom and her 3 sisters but they were not special enough for my liking so I decided to take some of her favorite house coats and ask ECT to help. They not only delicately took apart her clothing pieces and made GORGEOUS little dresses to fit the bears but they made a special one to fit the unicorn we got especially for my aunt who love unicorns. These were so very special to them; they all cried and we could not have asked for a more beautiful way to remember her. The detail in the dresses and small finishing touches made us smile but most importantly, it truly made us feel her presence.“

“Great customer service here. We had a rush alterations request for bridesmaids dresses and they were extremely polite and accommodating. We were completely hopeless walking in, but Sandra turned it around 100%. Very satisfied!!“

“Fast, well priced, professional, and conveniently next to paper plane.

I will come here next time I need dry cleaning.“

“I machine washed a winter parka I shouldn’t have and ripped one of the inside fabric panels.
I had visited the shop before and noticed all of the precision sewing machines behind the front counter, so I decided to give them a try.
The woman, I wish I could remember her name, examined the damaged seam and stated that it would require a hidden stitch, how much was the repair (reasonable), come back in a couple of days to pick it up.
Boy was I amazed by the handiwork.
I couldn’t tell that it had been damaged beforehand.
I worked in the area and had spoken with a few of their customers, everyone said they do great work with the dry cleaning but most often the women say they love the tailoring.“

“Great service- love that it’s a local shop that only does tailoring vs a dry cleaner where you have no clue who is doing the job - with Zaci tailoring is an art - I highly recommend“

“Our laundry was always clean, always picked up on time, and always delivered quickly. We loved using Plush!“

“I had a wool coat and men's suit cleaned here! My coat had some musty odors and it came back clean and with no more odor! The staff are friendly and the location is very convenient with a parking lot in the back. There are coupons for new customers on their website!“

“I write this with a full heart. I can’t say enough about how wonderful this dry cleaners is! I came in with a very unusual request — I needed help taking body measurements for a traditional dress being made abroad for my wedding. I live alone and didn’t have anyone available to help, so I called to see if they offered this kind of service. Without hesitation, they told me to come in.

When I arrived, they welcomed me warmly and made me feel so comfortable. She kindly helped me video call my tailor overseas and followed his instructions step by step, taking the exact measurements he needed and reading them out for him. She was patient and sweet.

At the end, when I went to pay, she refused to take any money — she did it as a pure act of kindness. I insisted, but she wouldn’t let me. I was so touched. This dress is for my traditional wedding back home in Africa, so her kindness means more to me than words can say.

You can tell they really care about their customers and their community. While I was there, I noticed they greeted regulars by name and even joked around with me and made banter. They clearly go above and beyond, whether it’s last-minute requests, unusual needs like mine, or just their day-to-day service.

If you’re looking for a dry cleaners or tailoring service that genuinely cares, is flexible, welcoming, and provides exceptional customer service, look no further. I am beyond grateful for my experience here and I will absolutely be back. Highly, highly recommend!“

“The whole team at Initial Encounter is great! Let alone the awesome customer service, the turn around time on products is unmatched. I would highly recommend to anyone who has any embroidery needs!“

“I had a wedding guest dress altered here, and I couldn't be happier with the results. The quality and craftsmanship were beautiful, and the attention to detail really showed. I also truly appreciated the quick turnaround—it was ready in just one week! Highly recommend for anyone looking for expert alterations and excellent service.“

“Had a job interview and they were able to dry clean my clothes on short notice.
Highly recommend.“

“Great guy and great service. If you need any type of shoe repair definitely stop by. I highly recommend it.“

“Liberty cleaners is a fabulous dry cleaner and their owner and seamstress Monica is so talented! She has reconstructed many pieces for me and they have turned out beautifully! Maggie in the front is lovely and always has a warm greeting!“

“I have been using this them for over 10 years -- they are an outstanding business. I am always super pleased with my clothes.Services: Laundry wash & fold“

“Vinny did a great job doing a very precise custom job. He was able to fit my curtains around my AC unit which I am loving. Great experience.“

“This place is great! I just tried them for the first time. I had 8 blazers that needed to be pressed. My order was ready the same day, they came out great, and the price was very reasonable. Will definitely come back here.“

“Kaisy is absolutely amazing and talented. Any time I need something altered, or a piece of clothing cleaned, she always helps me in a timely manner. I love the convenience of the shop and have been a loyal customer for over 10 years. Thank you for being such a great dry cleaner in town!!“

“Great job with alterations and dry cleaning. Kind courteous service. Highly recommend.“

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“Hipolito is very talented. He gives fashion that edge. I wish I had found him sooner and had more to bring him!“

“Great customer service. I needed an ink stain taken out in addition to my dry cleaning and they did it free of charge“

“Interesting set of reviews, but most are old. I've been using this cleaner for about a year, since Jeannette's closed. I've only brought shirts and white lab coats, but they have done a consistently good job on all of them. Yes, it's expensive, but it's convenient, and I don't know for a fact that anybody else is significantly cheaper.“

“They’ve been in the business so long, if I’m being honest they really know what they are doing. Cleaning is great and they’re really know for their alteration services too. Fair, solid pricing“