About BLANCO America
Reviews for BLANCO America
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Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 3PM
Saturday: ClosedSunday: Closed
BLANCO America is highly praised for its exceptional customer service and commitment to quality. Many customers have reported positive experiences with the company’s Lifetime Warranty Support. They have received complimentary replacement parts for aging faucets, even when those faucets were over 20 years old. Issues such as leaks and finish deterioration are promptly addressed, often resulting in replacements at no cost. Customers appreciate the responsiveness and efficiency of the technical support team, with staff members like Candace being specifically highlighted for their helpfulness. Overall, BLANCO America is recognized for its dedication to customer satisfaction, making it a recommended choice for anyone seeking reliable kitchen faucets and outstanding support.
I have been a 20+ years owner of several Blanco sinks and faucets. I just received my second replacement cartridge for a faucet, delivered for free as a token of goodwill & customer service. I'm impressed and pleased with this outcome - as does my now happier wife. Thanks, Blanco, for reciprocating our customer loyalty.
This has been the most wonderful surprise I've ever experienced in working with any company! I contacted Blanco to report a crack in a sink that is 19 years old. With a few simple photos and online forms, the cracked sink was replace free of charge. When that sink did not fit, I contacted the company again. We discovered that, because of the year my original sink was manufactured, they no longer make that model in a size that would fit the design of my granite countertops. In an effort to help, they offered a different model that will fit the existing space. It happens to be much more expensive than the one I am replacing, yet they are still not charging me a cent! If...read full review
In 2012, we purchased a Blanco kitchen faucet, the Blanco Purus I. In 2021, we needed a new cartridge for it, and Blanco replaced it free per warranty. When I installed it, I dinged up the lock nut, and decided to just live with it. The faucet began intermittently leaking a couple months ago, so I emailed their Technical Service team to see what might need to be replaced. I was expecting to pay for the parts, but the team recommended 4 O-rings and sent them with no charge per the warranty. I asked several questions about how to install the O-rings, and the team patiently answered all of them. Also, I asked if could purchase a lock nut to replace the one I had damaged...read full review