Massage Envy

Dec 2023

I got there 15 minute before my scheduled appointment. After being verbally abused by another client because I was reading work emails and silently moving my lips (I cant make this up). I had to wait almost 45 mins for the technician to show up for work and prepare. I was so incredibly stressed!. I did not walk out as I was looking forward to this and had taken the day off. While the technician did a good job - the overall experience was absolutely miserable. The Male Receptionist claims he told the client who verbally abused me that her behavior was inappropriate. For my money I should have been treated as if my business mattered.

Nov 2023

I completely regret getting my husband a massage here for his birthday. I spoke with people there twice because the first person scheduled us with the wrong person for the service I wanted. they called me back and then I asked the second person two times i asked how much it would be so i could send him with enough money for it and the tip and it was $20.00 more when he paid ! So embarrassing!! Then the massage itself was awful. He said it felt awful and all she did was clear her throat. Ridiculous! Don't waste your money.

Nov 2023

If I could rate a zero at this point I would. Just called the Marlton , NJ location to make an appointment and the receptionist hung up on me. I told her I needed a 90 min massage and she said when do you want to come in ? I asked what was the schedule like because you give them a day you want to come in then they tell you they have nothing available. SMH called back spoke to someone else then she says we have no 90 min massages available!! This always seems to be the case. I have at least 10 months of unused massages because the availability sucks!!!I have a membership but am truly getting ready to cancel it! The last couple of times I was fortunate enough to get...read full review