Townsend Energy is highly praised for its exceptional service and professionalism. Customers appreciate the quick response times, especially during emergencies like furnace failures. Technicians, such as Dana, are noted for being knowledgeable and personable. The company is recognized for its caring approach, making new customers feel valued. Townsend Energy combines family-like service with top-notch professionalism, ensuring a positive experience from start to finish. Customers express loyalty and look forward to continued partnership, consistently recommending the business for heating and A/C services.
A short story...On December 26th our furnace stopped working at 6:00 pm. I called the answering service, who promptly picked up, and told us a repair tech was in a neighboring town finishing a job and would come to us next. 20 minutes later, Dana from Townsend, arrived to address the issue. Dana was professional, knowledgeable and very personable. 5 minutes later our furnace was reset and we were back in business.Ed and I were blown away by the professionalism of this company considering it was "after hours". I should also mention, Townsend had just "inherited " us from Petro Fuel so we were new customers!The next day, I called in to compliment the company and was personally… read full review
Nov 2022
5.0★★★★★
Had such a pleasurable experience with this great company. Heat went out in the middle of winter & they had it fixed within a few hours! Very professional & caring. Highly recommended.Service: Ductless heating & A/C services
Mar 2021
5.0★★★★★
Our furnace stopped working in the night and we were cold. we called and they actually picked up within a few minutes. We were so thankful that the technician came first thing, 8 am and got it going again! Thank you.
