I have had heartline clean my pellet stove previously with no issues. This year my pellet stove was building up a large amount of creosote, because of all the chiseling of the burn pot on a weekly basis, I figured a new burn pot would be a great solution due to it not being pitted and the buildup would stop. Me and the owners son banged heads a little but in the end they agreed to replace the burn pot and service the pellet stove.
The service technician we had was the same that cleaned the stove prior. He is super nice, and gave my wife a very descriptive assessment of what was going on with the pellet stove and how to deal with it. Great service representative.
Absolutely amazing service! I called today because I was looking to schedule a service call for my stove that wasn't feeding any pellets. Their service schedule was out until after January, so instead, he stayed on the phone with me and helped me figure out the problem. Now it's working great again!
October 2025
Although I was unable to purchase and install my gas fireplace this year, George was very nice to work with on the phone and he recommended a great guy Jarrid to come and quote the installation. I was happy with both gentlemen, their pricing and their demeaners. I know it's not often you get a review for a customer that did not purchase your product, but that is how impressed I was with George and Jarrid. I WILL be calling you for a stove when my piggy bank is full and look forward to the ambiance that a gas fireplace gives off. I will definitely be back!
I have had heartline clean my pellet stove previously with no issues. This year my pellet stove was building up a large amount of creosote, because of all the chiseling of the burn pot on a weekly basis, I figured a new burn pot would be a great solution due to it not being pitted and the buildup would stop. Me and the owners son banged heads a little but in the end they agreed to replace the burn pot and service the pellet stove.
The service technician we had was the same that cleaned the stove prior. He is super nice, and gave my wife a very descriptive assessment of what was going on with the pellet stove and how to deal with it. Great service representative.
The... read full review
Absolutely amazing service! I called today because I was looking to schedule a service call for my stove that wasn't feeding any pellets. Their service schedule was out until after January, so instead, he stayed on the phone with me and helped me figure out the problem. Now it's working great again!
Although I was unable to purchase and install my gas fireplace this year, George was very nice to work with on the phone and he recommended a great guy Jarrid to come and quote the installation. I was happy with both gentlemen, their pricing and their demeaners. I know it's not often you get a review for a customer that did not purchase your product, but that is how impressed I was with George and Jarrid. I WILL be calling you for a stove when my piggy bank is full and look forward to the ambiance that a gas fireplace gives off. I will definitely be back!