“I called Tri State Lock and Safe relative to not being able to shut the safe door. On my own, I replaced the batteries twice just simply thinking the batteries were aged. I spoke with a gentleman whose name was Cam. I sent over pictures of the safe as well as the serial number and model number. He said he would look into it and get back with me. He did get back with me within five minutes. He phoned me and strongly suggested that, in fact, even the new batteries did not have enough charge. He spent probably 15 minutes or more on the phone with me going through certain details and finally suggested the specific batteries that I needed to get. I went and picked them up from Home Depot and installed them. His suggestion worked. I realize that time is money and I asked him to please invoice me for that time that he spent with me. He refused. I am not one to write reviews, but in this particular case, I thought that his willingness and kindness to help me over the phone should be noted. Now that is five star service. Thank you, Cam.“
Locksmiths
“I called Tri State Lock and Safe relative to not being able to shut the safe door. On my own, I replaced the batteries twice just simply thinking the batteries were aged. I spoke with a gentleman whose name was Cam. I sent over pictures of the safe as well as the serial number and model number. He said he would look into it and get back with me. He did get back with me within five minutes. He phoned me and strongly suggested that, in fact, even the new batteries did not have enough charge. He spent probably 15 minutes or more on the phone with me going through certain details and finally suggested the specific batteries that I needed to get. I went and picked them up from Home Depot and installed them. His suggestion worked.
I realize that time is money and I asked him to please invoice me for that time that he spent with me. He refused.
I am not one to write reviews, but in this particular case, I thought that his willingness and kindness to help me over the phone should be noted. Now that is five star service.
Thank you, Cam.“