About Pure & Secure
Pure & Secure is a manufacturer of water distillers that has been in business for over 50 years. They serve a wide range of customers, including homeowners, schools, businesses, hospitals, labs, governments, and even many US Embassies. One satisfied customer praised the machine for cleaning New York City tap water so effectively that it tasted like a clear mountain stream. They were particularly impressed with the customer service, highlighting the helpfulness and friendliness of the staff. The reviewer had an issue with their Mini CT countertop distiller, which was resolved by Karl from the service team. Despite expecting to be charged for the repair, they received the machine back in perfect condition with a $0.00 invoice. The customer emphasized the value of the machine, stating that it had paid for itself several times over by saving them money on commercial distilled water and the time and effort of going to the store. Another customer has had the Mini Classic distiller for years and uses it nearly daily. They appreciate the reliability of the machine and the fact that the water never comes into contact with plastic. The reviewer has had to replace a few parts over the years, which were shipped almost immediately and were easy to install. A third customer had a great experience working with Alicia Ortiz from Pure & Secure to resolve an issue with their water distiller. They appreciated her quick response, clear instructions, and the ease of the repair process. The customer felt like a top priority and was impressed with the level of customer service provided. In summary, Pure & Secure is a manufacturer of high-quality water distillers that have been praised for their effectiveness, reliability, and easy maintenance. The company's customer service has been highlighted as outstanding, with staff going above and beyond to help customers and ensure their satisfaction.
The machine is perfectly invaluable. Cleans New York City tap water 'til it tastes like a clear mountain stream from the old days. But the main thing I wish to note is the people. First, you can actually call them up and they answer the phone! Holy Moly, remember that? Everyone there has spoken to me as though I were a neighbor, or at least an important customer, even if they had understandable trouble following my meandering questions:) I'd like to single out Karl, who takes care of servicing. I had had my Mini CT countertop baby for well over two years when I finally managed to crush the mechanism to tighten the lid; I had been severely (and ignorantly:) over-tightening the top every day for two and a half years when it finally began to protest my treatment. Spoke to Karl, who diagnosed the problem in a minute over the phone with a little help from a quick pic. He said I could send it to him and he'd fix or replace it. I of course expected to be charged since I had inflicted the damage. But it came back all perfect again-- with a 0.00 dollar invoice! During those 18 or 19 days without my machine (took USPS a full two weeks to get the lid from NYC to NE), I felt as though I was drinking from the toilet. You need this (100% AMERICAN-MADE) machine, even if you don't know it ;) My dad used to tell me to make the investment for quality tools: "You don't save money on tools; you spend money on tools-- which will save you money." Not only was it worth every penny, but has paid for itself several times over by now, saving us the 2 bucks a gallon for commercial distilled water in toxic plastic jugs-- as well as all the time and bother going to the store and carrying gallons of water back to the apt. God bless Pure & Secure for making an excellent and rather important product, and standing behind it like a good old honest business which makes something that helps people in the most basic and vital way. Can't say enough, but I think I have.
I have had the Mini Classic distiller for years, and I love it. I use it nearly daily, and find it to be very reliable. I love the fact that the water never comes into contact with plastic, and it is very easy to clean. I have had to replace a few parts over the years, and the unit is made to make replacing a part very easy. The parts I needed were shipped almost immediately, and the instructions were clear and simple, so a part replacement took just minutes, and the unit is back to working great!! I hope to enjoy this distiller for years to come.
I was lucky enough to work with Alicia Ortiz @ Pure & Secure for my water distiller. I can't say enough great things! Customer Service is alive and well AND TOP NOTCH!! She got with me right away, gave me tests to do to find the issue, then sent something out making me feel like a top priority! She sent a link for video instructions making it super easy. I didn't have to bother with sending in the unit (luckily) and she was able to diagnose the problem long distance. " If this does not work please reach out to me right away. I want to make sure your distiller is up and working as it should. The timer will go out first thing in the morning." They are lucky to...read full review