10/10 recommend! Imagine being a tax accountant & bc of the weather and roads you end up with no contacts and broken frames and work from HOME no breaks allowed right now… and then you pop up here on the fly & Sharon/team @ Salem Optical literally saves the day! Frames on the spot, FAST service, another pair ordered, contacts and out the door for about 30% less than I have ever spent on all of those things AND IN AN HOUR…maybe less! Just in time for my meeting ?????? it’s the excellent service that literally changes lives! So grateful for them saving the day and being so KIND! (People were in the store talking about how great the customer service is as... read full review
February 2025
Excellent customer service and great care taken by the employees here. Amanda was very helpful and friendly. We were treated very professionally. We were not rushed and were able to take our time trying on glasses that the staff helped us pick out based on our style choice and face shape. They know what will work for you and it helps a lot to have knowledgeable and competent people helping you. Huge selection and the most competitive prices you will find in the Triad! Eyeglasses are made from quality products and my lenses are perfect! Received my glasses very quickly with zero delays. We will be repeat customers for sure. Give Salem Optical a try if you need glasses.... read full review
December 2024
Updated review. After speaking with Amanda everything has been fixed. My daughter received new glasses that fit her properly and addressed the issues with the doctor.
I have mixed feelings about this place. My child has Medicaid and I was told it would talk 1-1.5 months to get glasses. I was then suggested because of her severe eyesight to buy some. I spent $150 and my child says they hurt her ear. I went to get them adjusted but was told that the type of glasses I got were not really adjustable. This was only 1.5 weeks in. We are still having issues and I asked what if this continues? I was told we could just keep coming back for "adjustments"... read full review
10/10 recommend! Imagine being a tax accountant & bc of the weather and roads you end up with no contacts and broken frames and work from HOME no breaks allowed right now… and then you pop up here on the fly & Sharon/team @ Salem Optical literally saves the day! Frames on the spot, FAST service, another pair ordered, contacts and out the door for about 30% less than I have ever spent on all of those things AND IN AN HOUR…maybe less! Just in time for my meeting ?????? it’s the excellent service that literally changes lives! So grateful for them saving the day and being so KIND! (People were in the store talking about how great the customer service is as... read full review
Excellent customer service and great care taken by the employees here. Amanda was very helpful and friendly. We were treated very professionally. We were not rushed and were able to take our time trying on glasses that the staff helped us pick out based on our style choice and face shape. They know what will work for you and it helps a lot to have knowledgeable and competent people helping you. Huge selection and the most competitive prices you will find in the Triad! Eyeglasses are made from quality products and my lenses are perfect! Received my glasses very quickly with zero delays. We will be repeat customers for sure. Give Salem Optical a try if you need glasses.... read full review
Updated review. After speaking with Amanda everything has been fixed. My daughter received new glasses that fit her properly and addressed the issues with the doctor.
I have mixed feelings about this place. My child has Medicaid and I was told it would talk 1-1.5 months to get glasses. I was then suggested because of her severe eyesight to buy some. I spent $150 and my child says they hurt her ear. I went to get them adjusted but was told that the type of glasses I got were not really adjustable. This was only 1.5 weeks in. We are still having issues and I asked what if this continues? I was told we could just keep coming back for "adjustments"... read full review