Dr. Norma Cortez, DDS

Aug 2023

I was very disappointed with the scope and quality of service which I received.Background: I received an overall evaluation by Dr. Melanie. A treatment plan was set up whereby she would work on 4 quadrants of my mouth on four separate occasions. After the 2nd quadrant was completed, I was informed that Dr. Melanie would no longer be working at the practice at the end of the day.Hence, a week later I set up two appointments with the owner of the business, Dr. Cortez to complete my treatment plan. She completed the two quadrants at the end of April 2023. I spent over $3,000 for treating the 4 quadrants.ResultsWithin 24 hours (and right before a pre planned vacation) of my final appointment I took a bite of a pickle and sharp pain shot up to the nerve of one of the teeth which was worked on. The practice could not get me in the next day, so I had to partake in our 10 day cruise without help.Upon our return, I went to a different dentist who immediately confirmed that I needed a root canal and a crown. Within a month, I had a follow-up cleaning and it was discovered that 3 cavities which were supposedly filled by Cape Fear Smiles were never done (or missed) and our current dentist believes that they should not have been missed.Thus, I'm very dissappointed with the lack of competent dental care which I received at Cape Fear Smiles. I am seriously considering taking my concerns to the BBB, the NC dental Board, and delta dental because I believe that I received a substandard level of care.

May 2023

For a routine exam, you are expected to go in to have x-rays, as well as other "extra" testing that insurance doesn't cover, nor do they explain that they are doing these extra tests. Then, they have you come back for the actual cleaning portion. Never explain up front that 2 visits are necessary or that they add in these extra fees. Will not be returning!

Apr 2022

Best dentist ever!! I had the best cleaning today with Tricia. Painless and efficient, she listened to my concerns on my sensitive teeth and got my X-rays quickly. I love the staff here and Dr. G is always amazing to work with. I highly recommend Cape Fear Smiles, I've been a patient for just over a year now.