11220 Golf Links Dr, Charlotte
Mon 4AM - 12AM
3.2
★★★☆☆
238 reviews
“Update 6/9/2026
I am adding a star since the management put up a poster explaining sauna/spa rules. I would be very happy to add another star if I see the rules enforced
I have been a member at Life Time Golf Links since 2020, and generally enjoy the facility. The club is beautiful, and that is why this experience was so disappointing.
Today I was sitting in the sauna wearing water shoes. A staff member approached me and said that shoes were not allowed. I explained that these were water shoes, not street shoes, and that my understanding of the club rules was that street shoes were prohibited.
The employee then insisted that all shoes were forbidden. I informed him that I would discuss the matter with management after my session because I believed he was mistaken about the policy.
I also explained that I have a disability and rely on the water shoes to move safely around the spa area. Despite this explanation, he continued demanding that I remove them.
The interaction became unnecessarily confrontational and disrupted what was supposed to be a relaxing visit.
Afterward, I spoke with the manager, who handled the situation professionally. She reviewed the issue, contacted corporate for clarification, and called me back within minutes to confirm that I was correct and that the water shoes were permitted.
I appreciate the manager's response. However, members should not have to argue with staff over policies that staff themselves do not understand, especially when disability-related accommodations are involved.”