FirstHealth Dental Care - Southern Pines

Dec 2023

Today, I have cancelled my daughters' appointment because my youngest child was running a fever and throwing up last night. Instead of saying thank you for letting us know, let us reschedule for you, I was responded with, "Two broken appointments a year will result in emergency visits only." When the other day they called and asked if anyone was running a fever or has been tested for covid in the past two weeks. I guess that doesn't apply 24 hours before the appointment. I already didn't like the fact that parents can't go back with their child after 3 years of age. I will find somewhere else to go if they care more about policies than the safety of my child and others.

Dec 2023

Denied service due to my request for anesthesia. The lack of professionalism is loud without being disrespectful to the ones who spent years in this field. Medical attention due to the patient should be their primary focus as well as making sure the patient is comfortable in procedures. Disappointed isn’t the word to describe when i have been waiting for a removal of my tooth for months. I ask if you do one thing to help the next customer to whatever request they need and if the procedure seems scary and they are anxious then grant them that comfort to using anesthesia. Thank you.

Nov 2023

I am very upset, the policy has changed and they now no longer allow you to back with your kids for dental work after 3-4? As a parent I am upset by this & do not feel safe. Anything could happen behind closed doors to my child & there isn’t always the same person so they are uncomfortable. I will be switching dentists.