Costco Optical Department

My husband and I arrived at the Costco optical center around 10 to 8 and Leah was working with a lady and by herself. She gave the woman quite a bit of attention so we got on the waiting list came off the waiting list, did some shopping, and rejoined the waiting list. When we returned, she still had two people in front of us. I felt bad for her working by herself until she was rude to us as her last customers. She went on to say if your frames are not from Costco we can’t put new lenses in them, after explaining the glasses were from Costco. Then she went on to say I’m closing in seven minutes. It is not our fault that you were scheduled as the only staff person… read full review

Today was my first time using the services of with this eye care team and it was fantastic! The paperwork is easy to complete online, Melissa (doctor) and Heather (receptionist) are friendly and super competent, the process was modern and frictionless, and the cost was affordable. I was in and out in 20 mins for a comprehensive eye exam that felt very comprehensive. Thank you, team, for a great experience! :-)

Great prices and efficient process, but the service is inconsistent. At times, I get very helpful, friendly, service, while at other times the staff seem rude, inpatient and unfriendly. Perhaps some refresher customer service training would help.