Volkswagen of Jacksonville Service Department

Apr 2023

I have been coming here for many years. To be honest I would have stopped coming here about a year and half ago if it had not been for Ashlee, my service advisor. To say that she has gone above and beyond, to address and correct past mistakes made by previous service advisors would be an understatement. She seems to have a much greater mechanical knowledge than most, and I don’t feel as if she is just reading some technicians notes to me. She has the ability to explain in detail the work that is going to/ needs to be performed.

Apr 2023

If y’all need a car I HIGHLY recommend John over at Volkswagen!! He was so nice and helped us out and made sure we were exactly where we wanted to be with the price of our car and our monthly payments!

Jan 2022

Not sure why this dealership has some bad reviews. I will say this, most people only review when it's bad. Here's my story. My son is a young Marine stationed at Camp Lejeune. We live in San Diego. California. That is over 2700 miles from here. My son flew here, but really wanted to have his car here. So I decided to drive his 2011 Volkswagen Jetta here for him which is a mighty undertaking. I drove 2650 miles with no problems. Just as I was pulling into Jacksonville, I started to have a problem with the car. I have hotel arrangements and flights home scheduled and I know I couldn't leave my son with a car that wasn't running. I had no appointments scheduled with the...read full review