About Jacksonville Community Based Outpatient Clinic (CBOC)
The Jacksonville Community Based Outpatient Clinic (CBOC) is a healthcare facility that serves veterans in the local area. Based on the reviews, the clinic has received mixed feedback from patients. Some patients have reported negative experiences, citing rude behavior from the staff and feeling ignored during check-in. However, other patients have had more positive encounters, describing the staff as friendly and helpful, particularly the lab nurses and the individual in a shirt and tie who walked around the clinic. The clinic appears to have a well-functioning mental health support team, and patients have generally been able to receive the care and referrals they need, although there have been some small errors with the referral process. Patients are advised to keep a mask on hand if they plan to have lab work done, and to be mindful that the front desk staff are not medical professionals and may not be able to address complex medical inquiries. Overall, the CBOC seems to provide a range of services to veterans, with a mix of positive and negative experiences reported by patients.
I’ve always heard terrible things about the VA clinics. I will say the gap team in facsimile is great. My first appointment with them was better than any appointment i had in over 20 years in the marine corps. I saw Carlos and Cathy and they were amazing.
Had a pleasant experience despite how I was feeling. All staff I encountered were professional, empathetic to my needs, and informative. The edifice was clean on the inside and out. Special shout out to Carlos!
This facility is lacking in positive attitude in regards to their employees. There seem to be a sense of hostility and dismissiveness amongst the staff. Communication or lack thereof, is concerning. Visit for an appointment and leave without your dignity. There seems to be a lack of leadership, training and oversight. I hope your visit amd experience fares better than mine.