I had a very disappointing experience when calling this office. My husband, who is a service member, provided me with the number. When I called, I was informed that this office does not provide services to spouses. I had no issue with that policy and simply asked for the correct number or information on where I should call instead.
Unfortunately, the staff member's communication with me was rude and dismissive throughout the interaction. I specifically addressed the tone because of how I was being spoken to, but my concern was dismissed and the interaction did not improve.
I am a healthcare provider myself as well as a service member in a different branch, so I understand… read full review
Apr 2023
2.0★★☆☆☆
So my wife scheduled an appointment over a week ago to have an exam done. A person named Sarah waits until the weekend before the appointment to call. My wife took time off work for this appointment to have it done and should have been called sooner got the change.Secondly while waiting with her I noticed the receptionist for the gold side on the morning of the 13 March 2023 need to not only need retrained in manners but also especially one of them repeated things back to people checking in that I'm sure the quarter deck on the other side could have heard her. What happened to hipa. Apparently they forgot that. It was also amazing how with one patient I hear them offering… read full review
Mar 2022
1.0★☆☆☆☆
The worst place ever. Can’t even go off base because they say they can see you on base but when you call they say there are no openings and to call every day to see if someone cancels. Who has time to call every day? I ve complained to Tricare and they gave me a number to Teresa Slater and she said to call if I couldn’t get an appointment. Well I called her back along with other people in her department and never got a call back. Ive has stomach pain issues for months now. Been to the ER multiples times. I was told I need a gastrointestinal dr which requires a referral and can’t get through. I got a text message I have an appointment today but I was told that was… read full review
