About Firestone Complete Auto Care
Firestone Complete Auto Care in Jacksonville, NC, has been serving the community since 1926. They offer a wide range of services, from tire sales and maintenance to repairs for all makes and models. Customers praise the mechanics for their expertise in identifying issues, such as problems with the front end of a truck. One customer highlighted the value of Firestone's lifetime wheel alignment service, noting that it has saved them money on tire wear and even improved their fuel efficiency after a coolant flush. They found the service and staff exceptional and recommend Firestone over doing maintenance at home. Another customer, while acknowledging the quality of the workers, expressed frustration with the company's policy regarding lifetime alignment transfers. They were unable to apply their existing lifetime alignment to a new vehicle after their transmission failed, despite having purchased it recently. Overall, Firestone Complete Auto Care in Jacksonville is known for its reliable and affordable auto care, with a team of skilled mechanics who take the time to address customer needs.
I appreciate the kind service representatives, and the speedy maintenance performed on my vehicle. My check oil light come But did not have an appointment at the Firestone. EnYah greeted me at the front desk and although they did not have any appointments, she assured me they would get it done by the time ( I needed to leave 1pm). She called at 918 am letting me know it was ready. Very helpful and quick!
Follow-up / Rating Update 12/16/2025:
I am updating my rating from 1 star to 4 stars based on the response from new management. The new store manager personally contacted me, acknowledged the seriousness of the issue, and took ownership of what occurred. He explained the corrective actions being implemented and confirmed that the technician who performed the alignment and left the jam nuts loose is no longer with Firestone.
While the original incident was a legitimate safety concern and is the reason I am leaving my original review intact for full transparency, the follow-up from management was professional, direct, and confidence-building. Based on that...read full review
Phenomenal customer service. EnYah was very professional and patient. Service was prompt— no complaints!
Updated: still 5 stars. Mike helped me out this time and customer service was still top notch. Everyone I’ve interacted with here was friendly, helpful and professional. Won’t ever go to another location!!!