Thornton’s Plumbing Inc.

I contacted Stacey Cimmerer back in May 28 of 2026. The Shower unit Thorntons had installed in my new home back in 2020 had developed some cracks in the floor.
Stacey went (in my opinion) above and beyond in assisting me with getting a warranty claim filed and the repair made free of charge.
The repair was authorized and done by June 4th with no hassle.

Stacey is a credit to your business, and I just wanted to make you aware of my gratitude for her assistance.

Thanks again, and best wishes.

Matt

ONWASA notified me of a potential water leak. Thornton's Plumbing came out, and he determined it may be a problem with the water company. They didn't charge me since he didn't do any work. I was fully prepared to pay for a service call. What an outstanding, reputable company. I would highly recommend them.

Man showed up on time, actually just 10 min early, well dressed and of good manners: Extremely freindly. I had low water pressure in the house. He quickly identified the problem and dug and fixed the pipe in two hours. $95 an hour bit pricy but I'm not a plumber nor have the no how, I would have gone with a cheaper rate for what needed done. However his no bs turn around on the job was worth it.