Catawba Valley Family Medicine – Medical Arts is a dedicated healthcare provider with board-certified doctors, including Dr. Michael Burton, Dr. Robert Glenn, Dr. Baxter Leonard, Dr. Scott Polster, and Dr. Trina Tridico. The team is committed to helping patients prevent illness and maintain their physical and emotional well-being through quality medical care and healthy lifestyle recommendations.
Patients appreciate the attentive and accommodating nature of the providers and staff. Many highlight the exceptional care received, particularly from Dr. Tridico, who is known for her thoroughness and honesty, taking the time to address individual needs. The supportive staff, including Marsha, Angela, and Erica, contribute to a friendly and professional atmosphere.
However, some reviews mention challenges with the billing department, particularly related to communication issues during system upgrades. Patients have experienced difficulties receiving billing notices via reliable methods, leading to confusion and concerns about payments. Despite these challenges, positive experiences with patient coordinators, such as Dallas, have helped resolve these issues effectively.
Overall, Catawba Valley Family Medicine is recognized for its excellent healthcare services and caring staff, though improvements in billing communication are needed to enhance the overall patient experience.
I was seen on time. Everyone was so pleasant. They seemed genuinely concerned about my health. Dr Glenn spent a lot of time with me answering all my medical questions and reviewing my lab results. He felt there was no need to increase my medication.
Update: I was able to get a call back from a patient coordinator, Dallas, who was able to understand my concerns and get me routed to the appropriate person to correct the billing issue so that I am now receiving the bills and can provide payment through the portal. Updating from 1 to 4 star, mainly because Dallas did awesome at getting my issue fixed, so if you run into issues, I would recommend contacting or asking for a patient coordinator to try to help.
I love the provider and staff but the billing department appears to have bungled their system upgrades and failed to send me notices of how much I owe. Rather than actually calling me they attempted contact through… read full review
Dr Parker and staff are AWESOME!!! I recently moved and will continue keeping her as my doctor no matter how long the commute! Everyone that works there has been so helpful and they go above and beyond! I have a very unique situation that requires a lot of attention and so much paperwork. She not only accommodates this but understands the importance of my needs! Thank you for all you do!
24 2nd Avenue NE Suite 201, Hickory, NC 28601
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