I want to take a moment to recognize the outstanding team from Servpro that recently helped my family after we experienced water damage caused by a failed safety valve in our AC drain pan.
After contacting my insurance company, I was advised to call a mitigation company. Within two hours of placing that call, the Servpro team was at my home and ready to get to work.
Tommy, Justin, Dillon, and Nick, thank you for your professionalism, attention to detail, and the reassurance you provided during a very stressful situation. Even while delivering difficult news about the extent of the damage, your team remained positive, informative, and solution-oriented.
What impressed… read full review
About SERVPRO of Pender/West Onslow Counties
SERVPRO of Pender/West Onslow Counties is a trusted full-service restoration company that provides prompt and reliable service. Their certified staff is methodical and data-driven in their approach, using the right equipment and techniques to handle water damage, mold, and fire restoration. The team is professional, polite, and communicative, ensuring that customers are informed throughout the process.
Customers have praised the team for their thorough inspections, helpful suggestions, and kindness during stressful times. Technicians, including Tommy, Matt, Justin, Mike, Tristan, and Madison, were described as amazing, friendly, and thorough, making difficult situations much easier for homeowners. With their expertise and certifications, they guarantee high-quality restoration services that leave homes looking "good as new."
Reviews
These guys are the work horses of Mitigation!
From your time of need, they are always here for you.
I was put into contact with Tommy, and it is such a pleasure to work him. When I thought of my worst day of being a homeowner. He was able to walk me through step by step and answer all of my questions and concerns, never making me feel like they were redundant or small. My concerns were his concerns.
They were proactive just as much as I was wanting to care of the issue at hand right away, he had Tristan and Justin the next day at work and making sure that the damage was contained and controlled. Ensuring the highest care of the house at all times.
Tristan and Justin… read full review
Called Servpro and got immediate response for possible mold issues in a closet in our home.
Wesley Haynes was quick to respond and explain the situation in an understandable, and pro active way.
We were very pleased with the service, and details to correct this problem, and highly recommend this company for your needs.
Photos

Hours
Good to know
- online estimates
- on-site services
- accepts credit cards
Location
2586 Wilmington Highway, Jacksonville, NC 28540
More Local Businesses in Jacksonville
You May Also Like
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
