About SERVPRO of Pender/West Onslow Counties
SERVPRO of Pender/West Onslow Counties is a trusted full-service restoration company that provides prompt and reliable service. Their certified staff is methodical and data-driven in their approach, using the right equipment and techniques to handle water damage, mold, and fire restoration. The team is professional, polite, and communicative, ensuring that customers are informed throughout the process. Customers have praised the team for their thorough inspections, helpful suggestions, and kindness during stressful times. Technicians, including Tommy, Matt, Justin, Mike, Tristan, and Madison, were described as amazing, friendly, and thorough, making difficult situations much easier for homeowners. With their expertise and certifications, they guarantee high-quality restoration services that leave homes looking "good as new."
Tommy and Matt were amazing in handling an emergency water leak we discovered early in the process of onboarding a new rental property! They were very responsive, easy to work with and went above and beyond to communicate every aspect of the water extraction, damage assessment, and repairs needed.
Called after hours hoping to schedule an appt for a non emergency. They told me they can’t schedule non emergencies after hours and that someone would call me in the morning. I received a call at 9:02am and technician was at our home by lunch time, same day. Tommy was friendly and thorough, answering all my thousands of questions. He was honest about our problem being outside of their scope and pointed us in the right direction for next steps. Great service!
I’d give ten stars if I could! Tommy, Justin, Mike, Matt, Tristan and Madison have just been amazing. They’re quick, professional, and experienced! They definitely came through when we needed them most. Thanks again y’all!!