U-Box at U-Haul

Aug 2023

I have mixed emotions on this one. It's not every week that you need to rent a truck but when you do, if you're like me, you have a designated time frame to begin and end. Unfortunately, things don't always go as you plan and this came into play more than once with this customer. To start off, I reserved a 26' truck three days in advance to make sure there was one available at 7am (bad experience in the past at another place). Anyhow, I arrived at 6:50 and was the first in line. Within 5 minutes, a second person showed up. By 7:10 still no employees. Around 7:15 the GM arrived, he did apologize for his tardiness and we moved on. This has already set be behind but no big...read full review

May 2022

I made a reservation to have a trailer hitch installed two weeks in advance. No one called me to confirm, so I called a week prior to make sure it was still ok. They said 'yes, everything's set' and told me to keep the appointment. When I came in that day I got blank stares and I was told that they don't do installations on the weekend. That's well and good, but then why was I able to make the reservation in the first place and then when I called to confirm why wasn't I told about it? When we called U-Haul customer service we were told there wasn't anything they could do. I'm less mad about the install than I am about the fact that someone at some point should have contacted...read full review

Sep 2021

I made a reservation 2 months in advance. 5 hours before I was supposed to pick up the vehicle, they called to say they don't have anything for me. Now it's too late to book anything else.