Had an appointment for 3:40pm yesterday. Called at 3:11pm to let them know that I would be arriving later than the 3:40pm appointment time, maybe more like 4:00pm and to see if I needed to reschedule. The lady I spoke with on the phone said it would be ok because there was a 30 minute grace period. I left another county over to make the appointment thinking I was going to be seen. When I get there at 4:03pm, I attempted to check in. The receptionist looks in the computer just to tell me that I couldn't be seen. When I asked why, she states I was outside of the 15 minute window. I stated that I had called before leaving and the lady I spoke with said I had a 30 minute grace period so I would be ok. I showed her my phone where I called and stated to her the time being 4:04pm at that moment which was only 23 minutes within the 30 minute grace period that I was told I had. She insist w/o even talking to the Dr at first that I couldn't be seen and that there was a 15 minute window. I told her I specifically drove over 30 minutes for the appointment in which the person I spoke with said I would be ok and she didn't say a 15 minute window but a 30 minute window instead. She goes back to talk to the (I assume) Dr or someone in the back just to come back to tell me that I wouldn't be seen that day. Not once did she even offer to reschedule. When I looked at my phone, it was 4:09pm as I was leaving. I was totally disappointed in the customer service from them. I've had my lasik done here years ago, continued eye exams after, and needless to say they just lost me as a client going forward. Very poor way of handling this.
P Page
Mar 2024
Very friendly and professional
Rhonda Mitchell
Feb 2024
Would recommend Dr. Shapiro and the Surgical Center of Greensboro to everyone.
steven Lynch
Nov 2023
Excellent because they always explain themselves
John Hulin
Nov 2023
Have been going to Shapiro Eye Care for years. Dr. Mark Shapiro did my lasik eye surgery years ago and I am glad I have had him for my eye care since then.
William Conwell
Oct 2023
I have been going to Shapiro Eye Care for several years now. I had an examination today. Dr.Shapiro does excellent work and he is a U.S. Air Force veteran. His staff is the best. These health care professionals take care of your eye care needs while treating you like their next door neighbor. I highly recommend giving this organization a try whatever your eye care needs happen to be. I have already booked my annual appointment for next year!
Lyle Milligan
Aug 2023
Professional, compassionate, asked questions that were appropriate to my eye care providing confidence in their recommendations.
Shirley Reynolds
Jun 2023
Exam was good, but was not informed that my insurance would not cover glasses until I went to pick them out
Randy Shropshire
DR SHAPIRO AND HIS STAFF ARE EXCELLENT!
Mo Bell
Had an appointment for 3:40pm yesterday. Called at 3:11pm to let them know that I would be arriving later than the 3:40pm appointment time, maybe more like 4:00pm and to see if I needed to reschedule. The lady I spoke with on the phone said it would be ok because there was a 30 minute grace period. I left another county over to make the appointment thinking I was going to be seen. When I get there at 4:03pm, I attempted to check in. The receptionist looks in the computer just to tell me that I couldn't be seen. When I asked why, she states I was outside of the 15 minute window. I stated that I had called before leaving and the lady I spoke with said I had a 30 minute grace period so I would be ok. I showed her my phone where I called and stated to her the time being 4:04pm at that moment which was only 23 minutes within the 30 minute grace period that I was told I had. She insist w/o even talking to the Dr at first that I couldn't be seen and that there was a 15 minute window. I told her I specifically drove over 30 minutes for the appointment in which the person I spoke with said I would be ok and she didn't say a 15 minute window but a 30 minute window instead. She goes back to talk to the (I assume) Dr or someone in the back just to come back to tell me that I wouldn't be seen that day. Not once did she even offer to reschedule. When I looked at my phone, it was 4:09pm as I was leaving. I was totally disappointed in the customer service from them. I've had my lasik done here years ago, continued eye exams after, and needless to say they just lost me as a client going forward. Very poor way of handling this.
P Page
Very friendly and professional
Rhonda Mitchell
Would recommend Dr. Shapiro and the Surgical Center of Greensboro to everyone.
steven Lynch
Excellent because they always explain themselves
John Hulin
Have been going to Shapiro Eye Care for years. Dr. Mark Shapiro did my lasik eye surgery years ago and I am glad I have had him for my eye care since then.
William Conwell
I have been going to Shapiro Eye Care for several years now. I had an examination today. Dr.Shapiro does excellent work and he is a U.S. Air Force veteran. His staff is the best. These health care professionals take care of your eye care needs while treating you like their next door neighbor. I highly recommend giving this organization a try whatever your eye care needs happen to be. I have already booked my annual appointment for next year!
Lyle Milligan
Professional, compassionate, asked questions that were appropriate to my eye care providing confidence in their recommendations.
Shirley Reynolds
Exam was good, but was not informed that my insurance would not cover glasses until I went to pick them out
Page Preferred
Very friendly and professional