Roto-Rooter Plumbing & Drain Service, located in Franklin NC, has established itself as a dependable and professional plumbing company. They have effectively addressed numerous issues, including sewer problems, pipe bursts, and leaks in a timely manner. Their prices are considered fair, and the front office staff is helpful. The plumbers, including Nick and others, receive praise for their expertise, professionalism, and their ability to solve complex problems. Customers have expressed gratitude for prompt appointments and efficient service, even during challenging weather conditions. Recently, Kenneth was noted for his professionalism and thoroughness in resolving a stubborn kitchen sink backup. Additionally, Nick and his coworker successfully handled a leaking well issue, showcasing their reliability when others could not assist. Customers appreciate how responsive Roto-Rooter is to calls, often resolving problems quickly, such as when Nick fixed a water issue within hours. He has also provided valuable advice on future plumbing projects, earning strong recommendations from satisfied customers.
My kitchen sink was clogged. I had called on a Wednesday to set up an appointment and they had someone lined up for me within the hour to come the same afternoon. Sadly I was not available that afternoon but set up an appointment for the following day. My technician (Mike) came out in a timely manner and within an hour had my kitchen sink pipe fixed. He discussed with me everything he was doing, the reason behind it and the cost. He was very professional and knowledgeable to what he was doing.
I’ve used other plumbers in the past but for now on I will be using Roto-Rooter. They are greatly priced for the work done and do an excellent job.
Aug 2026
5.0★★★★★
I was very happy with my experience with this company. Jeannie helped me from the office and Josh came out and fixed my plumbing backup issue. Josh has a great amount of experience and he also had all the different plumbing tools to fix any blockage. My first local plumber I called did not diagnose the issue correctly and also ghosted me when I texted and called him to try and get him back out. I would recommend this company based on their availability and professionalism.
Sep 2025
5.0★★★★★
Kenneth came out and got us back in business on a stubborn kitchen sink back up. He was super nice, professional, fast and thorough. Will use again in a heartbeat. Much appreciated!
