Ellis Robeson Electric, Inc.
“I recently had Ellis Robeson Electric come out to troubleshoot an issue with my Generac generator. They were prompt in scheduling the service, and the technician was able to identify the problem and get to the cause of the issue.
I later spoke with Ashton regarding some questions and concerns I had about the gas regulator and their maintenance service agreement. I really appreciated the way he handled the conversation. He was polite, listened carefully to my concerns, and took the time to discuss them with me. He also offered to explain in detail exactly what their service agreement covers, which I greatly appreciated.
I also want to recognize the lady at the front desk. Every time I dealt with her, she was professional, courteous, and willing to do everything she could to help me get my questions answered and my concerns resolved.
Good customer service isn’t just about getting everything right the first time. It’s also about how a company responds when a customer has questions or concerns. Based on my experience and my conversation with Ashton, I feel comfortable using Ellis Robeson Electric again and told him that I definitely would.
I appreciate their promptness, professionalism, and ability to troubleshoot my generator, and I am happy to give them a positive review.”