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Urban Tails Veterinary Hospital
800 Taylor St Ste 9-155, Durham
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800 Taylor St Ste 9-155, Durham
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In the same week that they unexpectedly lost their beloved founder and our veterinarian, Dr. Bennett, this team met my husband and I with nothing but kindness and compassion as we had to say goodbye to our sweet dog of 15 years, Shadow. Leading up to Shadow’s passing, Dr. Bennett had multiple phone calls with my husband and I about what to expect with compassionate euthanasia and answered our many questions. When she sadly passed so unexpectedly before his planned appointment, her staff and team stepped up with tremendous empathy amidst their own grief. They were patient with us, answered additional questions, and walked us through our final appointment with Shadow... read full review
They were very patient and understanding with my nephew's cat. She was a farm cat he inherited which had not been to the vet in years. She's a bit temperamental and not used to being handled. The tech and doctor got down on the floor and met the cat where she was comfortable. They gave us advice and medication for future visits. They did not shame us at all for the cat's condition as they know we are doing what we can to get her healthy. She was actually quite comfortable after a few mins. I also brought my dog in and she made new best friends, the treats helped. lol. Caring, and genuine vibe. They explained everything clearly and gave options about care... read full review
Amazing experience! Dr Paschall was able to put my fear reactive German Shepherd at ease. Raine allowed Dr Paschall to touch her, administer vaccinations and draw blood. I was afraid I would never be able to have examined unless she was completely sedated. Thank you Dr Paschall and the Urban Tails staff!