About Banfield Pet Hospital
Banfield Pet Hospital is a full-service pet hospital committed to the long-term health of pets. Their veterinarians, such as Dr. Davis and Dr. Ponds, are professional, intelligent, patient, and knowledgeable. They provide thorough physical exams, lab work-ups, dental cleanings, X-rays, and surgery. The staff is well-trained, friendly, and caring. They work efficiently to fit clients into their schedule and provide prompt service. While there may be occasional issues with staff interactions, the hospital's commitment to pet care and customer satisfaction is evident. Many customers appreciate the staff's hard work, especially the nurses and front desk team, who handle a lot of animals and customer questions with kindness and professionalism. Some reviews mention that dental procedures, including teeth falling out, are often due to lack of proper dental hygiene at home, and the hospital's work helps relieve pets' pain. Overall, Banfield Pet Hospital offers ongoing preventive care through plans like the Optimum Wellness Plan, ensuring pets stay healthy at every stage of life. Customers trust the staff and feel confident bringing their pets here because of the caring and helpful team.
While the staff are kind and animal lovers, I’ve made the choice to leave after 5 years of care with them. If you have an injured pet, do not bring them here. A year ago they told me my dog had arthritis, and after probably $2,500 worth of visits and medication, yesterday they told me to amputate his leg. My dog has been in pain for a year and the lack of quality exams (literally just a glance at your pet) has prolonged his treatment to the point where we are DONE. They had no issue providing me with his medical records when requested, they are probably very used to that by now.
I took my new puppy for a comprehensive eval and vaccines today. The experience and customer service was superb from start to finish. Both ladies at the front desk were very welcoming and professional. Dr. Davis and her assistant have such a pleasant bed side manner. They both explained everything thoroughly. You can tell they really love what they do. They also offer very affordable options to make sure your pet is healthy, happy and thriving! Thank you all!
The experience from start to finish was truly exceptional. My dogs mean everything to me, and the care, kindness, and professionalism shown to both me and my fur baby today were nothing short of amazing. I’m so grateful, thank you! (China also thanks you for the cheese squirts too lol)
Monday 7AM - 6PM
Tuesday 7AM - 6PM
Wednesday 7AM - 6PM
Thursday 7AM - 6PM
Friday 7AM - 6PM
Saturday 8AM - 5PM
Sunday 9AM - 4PM
8960 J M Keynes Drive Ste 610, Charlotte, NC 28262
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