5477 NC-24, Newport
Fri 8AM - 5PM
2.7
★★★☆☆
7 reviews
“This is a shout-out to Kevin, owner of Dewpoint Heating and Cooling. I called with a potentially serious air conditioning issue late Tuesday afternoon. Kevin answered the phone and talked me through an intermediate fix until he could arrive the next morning. Kevin came out the next morning, inspected our unit inside the house and out, and fixed the problem.<br><br>The expense was minimal compared to other HVAC businesses I’ve dealt with before. The noticeable difference was he didn’t charge me $60-$100 just to show up and then added expense for time/labor/parts after diagnosing the problem.<br><br>Irrespective of expense, the fact Kevin took a call late in the day, gave me a much needed temporary remedy and actually showed up when he said he would, speaks volumes of his professionalism and commitment to customer service.<br><br>Thanks, Kevin and “yes,” I highly recommend Dewpoint!<br><br>Danny Shell<br>Emerald Isle, NC 28594”