About Swansboro Heating and Air
Swansboro Heating and Air is highly praised for their reliable, prompt, and professional service. Customers appreciate that the team arrives on time, completes work early, and offers fair pricing. The staff, including technicians like Ricky, Tyler, PJ, and Matt, are described as friendly, knowledgeable, and easy to understand. Ricky, in particular, is recognized for his reliability, patience, and quick response, often explaining systems clearly and resolving issues efficiently. The office staff, especially Perry, are known for going above and beyond to accommodate urgent needs and ensure customer satisfaction. Many customers have expressed confidence in the team’s ability to handle heating and cooling problems, including thermostat replacements and system repairs, even during challenging weather conditions. Overall, Swansboro Heating and Air is considered the only HVAC company customers are happy to deal with, thanks to their excellent service, professionalism, and commitment to customer care.
These folks showed up on time- did exactly what they said they would do and completed early. Very fair pricing. I should have paid more for the excellent service. Tyler, Tyler, PJ, and Matt were great. Definitely recommend. I’ve been here a long time and finally found the one HVAC company I’m happy to deal with.
Excellent people to work with! Rick arrived about an hour after calling to see what we needed and a couple hours later his guys were at our house working on our HVAC issues! Very prompt and courteous and they resolved our issue. Will definitely be calling them again for yearly maintenance or with any other issues
Ricky is the best technician. I recently moved here from Upstate New York. I'm unfamiliar with the heating/cooling system in my new home. Ricky explained how it works. He made it easy to understand the difference in what I have now to what I was used to. A very knowledgable, friendly, easy to understand and patient person. He answered all my questions.