WakeMed Primary Care - Kildaire

WakeMed primary care functions great in their entirety. The nursing staff is amazing, the front desk and of course our pcp Dr. Prucha. We have never seen an unfriendly face. Never been treated rude. Never received a wrong bill. Appointments quickly available and very reasonable waiting room times.

What might feel like an effort to some doctors (being patient, friendly, helpful) comes natural to him. He’s honest, so easy to get along with and really takes his time to listen to you. When you are a multi symptoms patient, this is your doctor. We can’t say enough good things about WakeMed primary care.

Renewing prescriptions that need pre-authorizations is extremely difficult. My pharmacy has faxed over two requests for scripts. One last week, one Wednesday for the same script. Nothing. I called yesterday and today leaving messages. You never get a live person in the phone nor do you get a call back. I’ve now waited over 10 days for a renewal and there has been no communication from the office. Extremely frustrating and potentially dangerous when you need the med and just run out. This has happened numerous times to me.

I have been going here for a few years and really appreciate my nurse practitioner and all the staff here. The lab has the best phlebotomists ever - no pain and they always get it done quickly.