Nick is professional, intelligent, friendly, knowledgeable and provided an excellent customer service experience while being respectful of the property. Nick was able to quickly diagnose the issue, order the part and install the part to our satisfaction. Warranty repair.
September 2025
Nicholas knows his business….quickly identified the problem on his initial inspection and ordered the needed part. The part arrived in three days and he installed it two days later..the replacement was completed in minimal time. Great job!
August 2025
Scott completed the work as planned. Not his fault, but I waited two entire days for this repair when no one showed up for the appointment. The problem exists because Sears gives a window of 8 am-5 pm and no phone or email means to contact. So for two full 9 hour days I waited for nothing to happen. This is not good business/-had I not prepaid, I would have cancelled the job. However, Scott did arrive and completed the work to my satisfaction. He gets a 5-star rating. Sears gets a 1-star rating for its work in getting parts delivered to my home for the job. Certainly Sears can figure out how to communicate with its customers.
Nick is professional, intelligent, friendly, knowledgeable and provided an excellent customer service experience while being respectful of the property. Nick was able to quickly diagnose the issue, order the part and install the part to our satisfaction. Warranty repair.
Nicholas knows his business….quickly identified the problem on his initial inspection and ordered the needed part. The part arrived in three days and he installed it two days later..the replacement was completed in minimal time. Great job!
Scott completed the work as planned. Not his fault, but I waited two entire days for this repair when no one showed up for the appointment. The problem exists because Sears gives a window of 8 am-5 pm and no phone or email means to contact. So for two full 9 hour days I waited for nothing to happen. This is not good business/-had I not prepaid, I would have cancelled the job. However, Scott did arrive and completed the work to my satisfaction. He gets a 5-star rating. Sears gets a 1-star rating for its work in getting parts delivered to my home for the job. Certainly Sears can figure out how to communicate with its customers.