I am a patient in more than one MAHEC department. I appreciate the quality of care at every one of them.
Mary Taylor
Jun 2026
I have consistently attempted to schedule appointments for new patients on the first Friday of each month for over six months now. My calls, initiated promptly at 7:30 AM, frequently result in extended hold times and subsequent disconnections. On occasions when I successfully connect with a representative, I am informed that no appointments are available and advised to call back the following month.
Despite receiving multiple referrals as well from my healthcare provider, who is affiliated with MAHEC, I have been unable to secure an appointment. This situation is highly unsatisfactory and raises concerns regarding the operational efficiency of the facility, particularly in its capacity as a training environment for future dental professionals.
AJ Kordecki
Jun 2026
Attempted to call at exactly 8am first Friday of the month. After clicking 1 for new patient, every single time it immediately said all agents are busy and prompted me for voicemail. Decided to call the non-new patient line and instantly got to speak with a human that told me they are pausing new appointments until August. Would be nice to have that information either on the website or have the phone tree tell me that instead of just hanging up on me
Holly Janelle
May 2026
A truly terrible practice. Consider yourself lucky if you don't get an appointment. Very shoddy work. Five failed fillings (so far) and they discharged me after the third one rather than address their resident Dr. Geisler's bad work. Leadership here has no integrity.
Jamie Sue
May 2026
All my visit were good until I got crowns. I called for 3 weeks explaining I was coming into town and needed to be seen. I was told Dr Grouse or whatever her name with get in touch . I waited and waited. Im in town still haven't heard anything.. idk how hard it is to pick up a phone and call your patient you done work on to see how they can help!!!!
Jodi Caison
May 2026
I have called the last 2 months trying to get an appointment, last month the first time I called I called at 8:02 and wasn’t able to get an appointment so this month i began calling at 8:00 ON THE DOT and my call got disconnected for whatever reason THREE times. I was a patient at Mahec for years up until 2019 and was wanting very much to get back established as a patient; but apparently when the office disconnects the call you lose you spot in line I’ve had to miss time from work trying to get an appointment and will not be trying again next month.
Not to mention i called 4 times between 8:00-8:01 this morning and the line said the office was still closed. I kept calling back MULTIPLE TIMES, finally at 8:03 it took me to the main menu for scheduling kept me on hold for 19 minutes and 23 seconds then disconnected my call i call immediately back SAT ON HOLD ANOTHER HOUR and 29 SECONDS ONLY TO HAVE MY CALL DISCONNECTED AGAIN AND WHEN I TRY AND CALL BACK, ALL NEW PATIENT APPOINTMENTS FILLED, TRY AGAIN NEXT MONTH? I’ll be DAMNED.
Nicole Kerschen
Apr 2026
This place does not care about their clients. They completely unorganized, unprofessional, and the way they treated us especially my teen son is very disappointing. Don’t go!
James Tow
Apr 2026
I've made phone calls trying to get my daughter who is a mahec medical patient in to be seen because her regular dentist is wanting her to go there but it's impossible to get through the automated system and I've called several times from the day before the first of the month up to the 6th of the month I've left messages without call backs I'm not sure how this place gets any decent reviews it's not patient friendly n I literally hate talking to AI or automated systems I'm not going to leave anymore messages if I can't get a call back then your not worth my time n energy my whole family is mahec patients if you can't get off the butt n give my family some respect I'll take everyone somewhere else..... My wife had a referral to here n the receptionist gave my wife a card with her time to come back when we showed up to the appointment the time on the card it was not the right time or date n they treated her like crap even though she had the card in hand that said time and date from mahec dental office wasn't right n refused to rectify the problem n then refuse to see her at all if that's how you do patients you sure don't need to be in business if you do my daughter the same way I'll be making complaints with the insurance company about how you do people.....
Ben Fowler
Mar 2026
Great staff.
Karla Cox
Mar 2026
I called the first Friday of the month like I've done for the past couple of months for new patients. I was on hold for over an hour just for my call to be dropped. I then call again just to be told they were filled for the month to try again next month. It's the same thing every month. I will not be trying again next month. I will find elsewhere. Thanks for nothing!
LuLu
I am a patient in more than one MAHEC department. I appreciate the quality of care at every one of them.
Mary Taylor
I have consistently attempted to schedule appointments for new patients on the first Friday of each month for over six months now. My calls, initiated promptly at 7:30 AM, frequently result in extended hold times and subsequent disconnections. On occasions when I successfully connect with a representative, I am informed that no appointments are available and advised to call back the following month.
Despite receiving multiple referrals as well from my healthcare provider, who is affiliated with MAHEC, I have been unable to secure an appointment. This situation is highly unsatisfactory and raises concerns regarding the operational efficiency of the facility, particularly in its capacity as a training environment for future dental professionals.
AJ Kordecki
Attempted to call at exactly 8am first Friday of the month. After clicking 1 for new patient, every single time it immediately said all agents are busy and prompted me for voicemail. Decided to call the non-new patient line and instantly got to speak with a human that told me they are pausing new appointments until August. Would be nice to have that information either on the website or have the phone tree tell me that instead of just hanging up on me
Holly Janelle
A truly terrible practice. Consider yourself lucky if you don't get an appointment.
Very shoddy work. Five failed fillings (so far) and they discharged me after the third one rather than address their resident Dr. Geisler's bad work. Leadership here has no integrity.
Jamie Sue
All my visit were good until I got crowns. I called for 3 weeks explaining I was coming into town and needed to be seen. I was told Dr Grouse or whatever her name with get in touch . I waited and waited. Im in town still haven't heard anything.. idk how hard it is to pick up a phone and call your patient you done work on to see how they can help!!!!
Jodi Caison
I have called the last 2 months trying to get an appointment, last month the first time I called I called at 8:02 and wasn’t able to get an appointment so this month i began calling at 8:00 ON THE DOT and my call got disconnected for whatever reason THREE times. I was a patient at Mahec for years up until 2019 and was wanting very much to get back established as a patient; but apparently when the office disconnects the call you lose you spot in line I’ve had to miss time from work trying to get an appointment and will not be trying again next month.
Not to mention i called 4 times between 8:00-8:01 this morning and the line said the office was still closed. I kept calling back MULTIPLE TIMES, finally at 8:03 it took me to the main menu for scheduling kept me on hold for 19 minutes and 23 seconds then disconnected my call i call immediately back SAT ON HOLD ANOTHER HOUR and 29 SECONDS ONLY TO HAVE MY CALL DISCONNECTED AGAIN AND WHEN I TRY AND CALL BACK, ALL NEW PATIENT APPOINTMENTS FILLED, TRY AGAIN NEXT MONTH? I’ll be DAMNED.
Nicole Kerschen
This place does not care about their clients. They completely unorganized, unprofessional, and the way they treated us especially my teen son is very disappointing. Don’t go!
James Tow
I've made phone calls trying to get my daughter who is a mahec medical patient in to be seen because her regular dentist is wanting her to go there but it's impossible to get through the automated system and I've called several times from the day before the first of the month up to the 6th of the month I've left messages without call backs I'm not sure how this place gets any decent reviews it's not patient friendly n I literally hate talking to AI or automated systems I'm not going to leave anymore messages if I can't get a call back then your not worth my time n energy my whole family is mahec patients if you can't get off the butt n give my family some respect I'll take everyone somewhere else..... My wife had a referral to here n the receptionist gave my wife a card with her time to come back when we showed up to the appointment the time on the card it was not the right time or date n they treated her like crap even though she had the card in hand that said time and date from mahec dental office wasn't right n refused to rectify the problem n then refuse to see her at all if that's how you do patients you sure don't need to be in business if you do my daughter the same way I'll be making complaints with the insurance company about how you do people.....
Ben Fowler
Great staff.
Karla Cox
I called the first Friday of the month like I've done for the past couple of months for new patients. I was on hold for over an hour just for my call to be dropped. I then call again just to be told they were filled for the month to try again next month. It's the same thing every month. I will not be trying again next month. I will find elsewhere. Thanks for nothing!