Amazing selection of frames, and amazing customer service. Saddened that their area was hit so terribly by hurricane Helene one year ago now. Praying they will be able to open back up again sometime SOON.
August 2024
I wrote a review about the downtown location but I need to write one for this location too cause I’ve shopped at both!
The staff is incredibly knowledgeable about the art of glasses. From custom adjustment, lenses, picking out perfect fits, and more!
I bought a pair here and the lenses on the original frames of the designer started to melt for whatever reason and they replaced the lenses on the spot without a question. Their customer service is top tier.
They’re also real about if a pair doesn’t look good on you which I appreciate. Sometimes sales associates will just gas you up to make a sale but they will... read full review
November 2022
The frames are amazing, wild and fun, and the staff are incredibly knowledgeable and beyond friendly. Plus, the Biltmore village location is in a really cool antique building. The staff are incredibly kind. My boyfriend had a medical emergency and they helped us, providing water, saltine crackers, ginger ale and a quiet front porch to rest on free of charge. Their kindness truly salvaged our day, and we managed to make it to our evening appointment where he proposed to me! I cannot thank these wonderful folks enough!
Amazing selection of frames, and amazing customer service. Saddened that their area was hit so terribly by hurricane Helene one year ago now. Praying they will be able to open back up again sometime SOON.
I wrote a review about the downtown location but I need to write one for this location too cause I’ve shopped at both!
The staff is incredibly knowledgeable about the art of glasses. From custom adjustment, lenses, picking out perfect fits, and more!
I bought a pair here and the lenses on the original frames of the designer started to melt for whatever reason and they replaced the lenses on the spot without a question. Their customer service is top tier.
They’re also real about if a pair doesn’t look good on you which I appreciate. Sometimes sales associates will just gas you up to make a sale but they will... read full review
The frames are amazing, wild and fun, and the staff are incredibly knowledgeable and beyond friendly. Plus, the Biltmore village location is in a really cool antique building. The staff are incredibly kind. My boyfriend had a medical emergency and they helped us, providing water, saltine crackers, ginger ale and a quiet front porch to rest on free of charge. Their kindness truly salvaged our day, and we managed to make it to our evening appointment where he proposed to me! I cannot thank these wonderful folks enough!