Some of the workers are rude and inconsiderate. I was in 3 times to order a door and no one could help me, or the person that could (Brad) was on break. I've been into this store numerous times, and every time I leave I always ask my self..."Why do I go in there." Oh, it close to my house and that's about it. Also, the comments that are at the bottom of this review are unprofessional and annoying..."You're rolling now-got any more to add." Yes, I'm running, not rolling out of your store and I will add I won't be back." Missoula MT. store
Melanie M.
Mar 2023
Thought I was in Lowes. Every time I go into Lowe's there are two or three employees clustered here and there talking to each other ignoring the customer.The last two times I've been in Home Depot it has been the same. Standing around waiting for them to finish their conversation is a waste of my time. Today there was a man and a woman sitting at a home improvement desk. I thought the woman was a customer. I found the item I was interested in, have a few questions so I'll wait until I can talk to the employee. As the woman starts prattling on about personal family business I really look at her. No she's not a customer she is an employee. I walk up to the counter, am finally acknowledged by the male employee. I'm talking to him asking questions he is answering and the female employee starts telling me it's discontinued. She doesn't even know what I'm talking about but it's discontinued. So thank you Home Depot employees. I'll go across the street where I have No expectations about being helped or ignored.
Ken F.
Jul 2022
Make sure you have a piece of dead tree with a barcode printed on it, otherwise you won't be able to return your purchase "cuz that's the policy "
Kerri M.
Jul 2022
Home Depot truly hates their customers. 4:30 Mon, us & 3 others we're told to leave the plumbing ailes because they are closing it down. What?? 10 customers in line & not a single cashier was open, not even the contractor side. Zero actually workers to take our money. 3 of the 4 self checkouts were working. 1 couple was on theirs for 30min, never left. No cash is taken at the self checkout. What is going on??? I hate this place!!!
Don I.
Jul 2022
I found this store to be very dirty and unsafe with boxes in every aisle. I peeked in the receiving area and saw piles of boxes blocking emergency exit. Also the garden department was a mess and people had little or no knowledge about the products. Rose tried to be helpful . In the customer service area a guy named Keith was rude and also unhelpful. I would say that the competitor across the street was a better choice
David S.
Jun 2022
Covid has killed customer sevice. Home depot is the perfect example of this. Massive shortage of help causes inability to access stocked items, as all the aisles are filled with pallets of unstocked merchandise, very dangerous, inconvenient, and unasthetic. Covid and wokeism also killed consumerism and my wallet is getting fatter, as i shop 90 percent less than precovid.
Justin R.
May 2022
Home Depot is the worst company! I used to shop with them all the time and scheduled home repairs. Probably spent $10,000 with them over a 10 year period. Then one time we ordered a relatively inexpensive item delivered that never showed, but Home Depot's third party carrier said it arrived. It didn't. We told Home Depot but they said we had to dispute it through our credit card, so we did. But our credit card would not refund is the $150 or so, because Home Depot insisted to them that the item was delivered. It was not. My attempts to contact senior management were unreturned. A USA Today article on consumer options provided an executive email I tried to bring my case to, with no response. I now shop at Lowes and by now have spent much more than $10,000 with them. Checking out the local Ace as well. One of my life priorities is now to spread the word about how awful Home Depot is! Do not shop here.
Chris Stieh
May 2022
Friday 5/6 @ 10:30 am..... No possible way to shop these aisles. I needed electrical fittings.... Not possible.. ever heard of ada access??? How about fire routes?
Never mind not having most items in stock or any employees to help find stuff... This is the reason I won't shop at Home Depot any longer... I'll pay more to go to Ace, they're locally owned and helpful employees
Bethany Nagel
Aug 2021
I have had such incredible service from Russell at The Home Depot paint department. I have been there several times to purchase paint. Being that I am oblivious when it comes to paint, Russell was incredibly helpful in explaining the types of paints. He is also the only associate to make sure my painting projects are linked to my Home Depot account. Thank you Russell!
Bill Smith
May 2021
Extremely poor service relative to Bath & Kitchen Design Dept. The Female Associate, Nina, that assisted us was clueless.
Erica M.
Some of the workers are rude and inconsiderate. I was in 3 times to order a door and no one could help me, or the person that could (Brad) was on break. I've been into this store numerous times, and every time I leave I always ask my self..."Why do I go in there." Oh, it close to my house and that's about it. Also, the comments that are at the bottom of this review are unprofessional and annoying..."You're rolling now-got any more to add." Yes, I'm running, not rolling out of your store and I will add I won't be back." Missoula MT. store
Melanie M.
Thought I was in Lowes. Every time I go into Lowe's there are two or three employees clustered here and there talking to each other ignoring the customer.The last two times I've been in Home Depot it has been the same. Standing around waiting for them to finish their conversation is a waste of my time. Today there was a man and a woman sitting at a home improvement desk. I thought the woman was a customer. I found the item I was interested in, have a few questions so I'll wait until I can talk to the employee. As the woman starts prattling on about personal family business I really look at her. No she's not a customer she is an employee. I walk up to the counter, am finally acknowledged by the male employee. I'm talking to him asking questions he is answering and the female employee starts telling me it's discontinued. She doesn't even know what I'm talking about but it's discontinued. So thank you Home Depot employees. I'll go across the street where I have No expectations about being helped or ignored.
Ken F.
Make sure you have a piece of dead tree with a barcode printed on it, otherwise you won't be able to return your purchase "cuz that's the policy "
Kerri M.
Home Depot truly hates their customers. 4:30 Mon, us & 3 others we're told to leave the plumbing ailes because they are closing it down. What?? 10 customers in line & not a single cashier was open, not even the contractor side. Zero actually workers to take our money. 3 of the 4 self checkouts were working. 1 couple was on theirs for 30min, never left. No cash is taken at the self checkout. What is going on??? I hate this place!!!
Don I.
I found this store to be very dirty and unsafe with boxes in every aisle. I peeked in the receiving area and saw piles of boxes blocking emergency exit. Also the garden department was a mess and people had little or no knowledge about the products. Rose tried to be helpful . In the customer service area a guy named Keith was rude and also unhelpful. I would say that the competitor across the street was a better choice
David S.
Covid has killed customer sevice. Home depot is the perfect example of this. Massive shortage of help causes inability to access stocked items, as all the aisles are filled with pallets of unstocked merchandise, very dangerous, inconvenient, and unasthetic. Covid and wokeism also killed consumerism and my wallet is getting fatter, as i shop 90 percent less than precovid.
Justin R.
Home Depot is the worst company! I used to shop with them all the time and scheduled home repairs. Probably spent $10,000 with them over a 10 year period. Then one time we ordered a relatively inexpensive item delivered that never showed, but Home Depot's third party carrier said it arrived. It didn't. We told Home Depot but they said we had to dispute it through our credit card, so we did. But our credit card would not refund is the $150 or so, because Home Depot insisted to them that the item was delivered. It was not. My attempts to contact senior management were unreturned. A USA Today article on consumer options provided an executive email I tried to bring my case to, with no response. I now shop at Lowes and by now have spent much more than $10,000 with them. Checking out the local Ace as well. One of my life priorities is now to spread the word about how awful Home Depot is! Do not shop here.
Chris Stieh
Friday 5/6 @ 10:30 am..... No possible way to shop these aisles. I needed electrical fittings.... Not possible.. ever heard of ada access??? How about fire routes? Never mind not having most items in stock or any employees to help find stuff... This is the reason I won't shop at Home Depot any longer... I'll pay more to go to Ace, they're locally owned and helpful employees
Bethany Nagel
I have had such incredible service from Russell at The Home Depot paint department. I have been there several times to purchase paint. Being that I am oblivious when it comes to paint, Russell was incredibly helpful in explaining the types of paints. He is also the only associate to make sure my painting projects are linked to my Home Depot account. Thank you Russell!
Bill Smith
Extremely poor service relative to Bath & Kitchen Design Dept. The Female Associate, Nina, that assisted us was clueless.