I have been a patient at the University Eye Center for over 8 years. The doctor's really give you a thorough eye exam and answer all your questions. Dr. Thelwell was exceptional during my appointment in October. He answered all my questions. His professionalism and his personality made you feel very relaxed and let you know that he cared about you as a patient. Kaylee at the reception desk was also very helpful with helping me with an Eye Med insurance issue.
December 2024
I have used the services here several times and have always had great experiences with the optometrists in training (Lynn most recently) and the doctors. Edward in the glasses section is the definition of what customer service should look like. Unfortunately when I called in on or about November 22 to order my computer glasses lenses, the ball got dropped and I just found out today Dec. 4 that they never got ordered. Thankfully Edward took care of it and saved the day.
June 2024
I have never had a longer or more complete eye exam in my life! The staff was amazing and they explained everything as they went along. I had to have a Diabetic Eye Exam alongside my regular exam and it just took a bit longer. The individual giving me the exam was friendly, professional and answered my questions. Very at ease about everything. The staff at the checkin/out area were very friendly and it was just a great experience. I went back to look for some glasses for my prescription and was very happy that they had a very impressive selection of frames that were within my VSP insurance allowance (which you won't find in many places). I am awaiting my new... read full review
I have been a patient at the University Eye Center for over 8 years. The doctor's really give you a thorough eye exam and answer all your questions.
Dr. Thelwell was exceptional during my appointment in October. He answered all my questions. His professionalism and his personality made you feel very relaxed and let you know that he cared about you as a patient.
Kaylee at the reception desk was also very helpful with helping me with an Eye Med insurance issue.
I have used the services here several times and have always had great experiences with the optometrists in training (Lynn most recently) and the doctors. Edward in the glasses section is the definition of what customer service should look like. Unfortunately when I called in on or about November 22 to order my computer glasses lenses, the ball got dropped and I just found out today Dec. 4 that they never got ordered. Thankfully Edward took care of it and saved the day.
I have never had a longer or more complete eye exam in my life! The staff was amazing and they explained everything as they went along. I had to have a Diabetic Eye Exam alongside my regular exam and it just took a bit longer. The individual giving me the exam was friendly, professional and answered my questions. Very at ease about everything. The staff at the checkin/out area were very friendly and it was just a great experience. I went back to look for some glasses for my prescription and was very happy that they had a very impressive selection of frames that were within my VSP insurance allowance (which you won't find in many places). I am awaiting my new... read full review