The nail services themselves are well-executed; however, the customer service experience leaves much to be desired. It often feels as though the language barrier is used as a shield when it comes to clarifying pricing or finalizing service details, which can make customers feel misunderstood or taken advantage of.”
August 2024
One day I was at a different nail salon and saw this woman walk in with BEAUTIFUL eyebrows. I asked her who did them and she directed me to St Louis Nail Spa. So I tried them out. Yesterday was my second time letting them do my wax & tint & I’m in love!!!! I was going to go to my regular shop for a fill in but this salon was not crowded, so I let them do my nails. I got my original nails taken off and asked for a SHORT full set. Any other shop NEVER cuts my nails down like I want them. St Louis nail spa gave me a PERFECT short set (French tip), looks exactly like an overlay!!!!! I work in the medical field and my natural nails are so thin, so it’s hard to... read full review
April 2024
I go get my nails and toes done a lot. I happen to stop in here for a pedicure for my bday with regular polish. The lady told me they don’t do designs with regular polish. So as a customer first thing come to mind is why do I have to get gel polish when before gel polish was even a thing yall was using regular polish? I feel like they purposely tell you they can’t do this and that with regular polish to get you to spend that extra 10 on top of the nail design you getting. Really messed up my bday pedi and I’m pissed. As a customer if so want regular polish on my toes with a design you as a nail shop should be able to provide that for me without me having to spend... read full review
The nail services themselves are well-executed; however, the customer service experience leaves much to be desired. It often feels as though the language barrier is used as a shield when it comes to clarifying pricing or finalizing service details, which can make customers feel misunderstood or taken advantage of.”
One day I was at a different nail salon and saw this woman walk in with BEAUTIFUL eyebrows. I asked her who did them and she directed me to St Louis Nail Spa. So I tried them out. Yesterday was my second time letting them do my wax & tint & I’m in love!!!! I was going to go to my regular shop for a fill in but this salon was not crowded, so I let them do my nails. I got my original nails taken off and asked for a SHORT full set. Any other shop NEVER cuts my nails down like I want them. St Louis nail spa gave me a PERFECT short set (French tip), looks exactly like an overlay!!!!! I work in the medical field and my natural nails are so thin, so it’s hard to... read full review
I go get my nails and toes done a lot. I happen to stop in here for a pedicure for my bday with regular polish. The lady told me they don’t do designs with regular polish. So as a customer first thing come to mind is why do I have to get gel polish when before gel polish was even a thing yall was using regular polish? I feel like they purposely tell you they can’t do this and that with regular polish to get you to spend that extra 10 on top of the nail design you getting. Really messed up my bday pedi and I’m pissed. As a customer if so want regular polish on my toes with a design you as a nail shop should be able to provide that for me without me having to spend... read full review