About FIRST ONSITE Property Restoration
FIRST ONSITE Property Restoration is a leading disaster restoration and property reconstruction company providing comprehensive services across North America. Their team of professionals rapidly responds to disasters of all kinds, known for their professionalism and courteous staff who go above and beyond to ensure the comfort and safety of families and pets. FIRST ONSITE's restoration services include expert planning, remediation, restoration, and reconstruction for various industries, including healthcare, education, retail, and residential. Their crew is attentive, respectful, and dedicated to delivering exceptional results, making them a trusted partner for property owners in need of disaster restoration and reconstruction services. Customers have praised FIRST ONSITE for their excellent service and communication. One customer had an "amazing" renovation experience, highly recommending the company. Another customer worked with the Product Manager, Micah, who handled all insurance questions, had great communication skills, and ensured the customer was happy with the final project. A third customer had a similar positive experience, with Steve assessing the damage, Mary handling the paperwork, and Micah as the Project Manager, who got the job done quickly and kept the customer informed throughout the process. Recent reviews highlight the exceptional service provided by the FIRST ONSITE team. Ken Fahey was described as responsive, a good listener, and open to feedback, while Steve Becker from the Contents Division was praised for his patience, professionalism, and compassion in guiding the customer through the process. Another customer commended the high degree of care, professionalism, and prompt responsiveness of the entire team, particularly Mary. Micah Jacquemin and his team were also recognized for their swift and diligent work in repairing a kitchen after an appliance leak, overcoming various obstacles.
First Onsite did an excellent job in assisting me with water damage done to my home due to a water leak that caused extensive damage to my kitchen ceiling. They were very efficient and made sure that cutting out needed drywall did not cause dust to spread. The workers were very kind and considerate and did a great job.
First Onsite managed two significant projects for RGSD, both due to water intrusion issues. They promptly responded to our sites upon being notified of our emergencies. The communication was proactive, thorough, and appropriate follow-up was consistently provided. On site leadership was visible and accessible throughout the projects.
Our roofing company has worked with FOS throughout the St. Louis area over the past year on a number of projects, and they’ve been fantastic to work with. They’re an organized, focused, and ambitious group that consistently sees projects through from start to finish.
Rich V, Garrett, Jaelin, Craig, Ed, and Jonathan have all been great to work alongside. The entire team has been patient, steady, professional, and solution-oriented throughout the process.
As a roofing and siding vendor, I wouldn’t hesitate to work with them again, and I hope we have more opportunities together this year.